Panera Bread in Lubbock

“The food is delicious and fresh, and the staff is incredibly helpful and friendly. They make a point of knowing customers' names, and they go out of their way to make your dining experience enjoyable. Look at this beautiful salad they just made for me!“

“I eat here very regularly. Usually no problems with the service or the food. Today was different. The order was marked as complete before any items were plated,the cooks were eating on the line without removing their gloves and washing their hands, and the breakfast sandwich I had (the avocado and egg) was barely warm, and had an off chemical taste, like it was prepared on an unrinsed surface.

I tried to fill out a complaint via their website, but it required me to gather too much information to complete over my phone.

I need to note that I eat here pretty frequently and the service and food is generally much better“