Starbucks in Mansfield

“The staff at the Mansfield store on Debbie Ln & Matlock just made my entire day! Whenever I patronize the business I get the same drink (matcha frap). A couple of times they have missed adding a key ingredient, which makes the drink taste differently. That happened last Wednesday. I called, and was told they would replace it. I went to the store on Friday for the replacement with no issues. I went through the drive thru on Saturday, ordered my same drink, and had no issues. As I pulled to the window to pay on Saturday, Chad acknowledged me, again apologizing for Wednesday (they had already rectified the mistake). Today (Monday), I ordered the same drink, but this time I had it delivered. Look at the message on the cup! They continue to show great integrity! Not only did I get this message, they also upgraded my drink! To think that I’m just a name behind the drive thru window or deliver app, yet to really be SEEN has blown me away! I pray God’s blessings for these individuals, because THIS is customer service!!“

“This location is new, they have the best staff and manager there that I have encountered , I have a coffee and some breakfast item every morning at one of the Starbucks and a tee in the afternoon, we are talking 7 days a week I have been to most every Starbucks from here to Denver as I travel a lot, this store is my favorite. They always give a small cup of whipped cream to my best friend Roxie, if she doesn't get that cream she is whining for miles till I go back.“

“Everyone at the Starbucks is always in such a good mood! I have been to countless locations and I can truly say this is my favorite place. They are always so helpful! Today they fixed my coworkers drink who had picked it up earlier in the morning without hesitation.“

“Stopped In today because I didn't wanna make my Coffee at home! So glad I did, TODAY'S Baristas were AWESOME! Recommend Coldbrew with Vanilla syrup and Cookies and Cream Cold foam ? Delicious paired it Cake pop Cookies and Cream. Great job ladies! Thank you Arie for being so nice and welcoming.“

“Starbucks is clean and you don’t have to have a key to use the restroom. The food is always great!
The only drawback is that the prices are getting higher and higher. $21 dollars for 2 cheese danishes and one short mocha and one grande mocha. Seems off.“

“I wish this location is closer to me to frequent more often. I would go back solely because of Nadine. Nadine was the manager on duty today and she is AMAZING!! I was there for about an hour and listening to her lead her team in a positive way was making me smile. The staff knew some customers by name and chatted with them. They all greeted everyone when they walked in. Nadine noticed my coffee wasn't correct and came to my table to apologize and offer to fix it. I knew it didn't look right but it was delicious with whatever Ubi is so wasn't going to complain. She even reminded me that I could get a free refill since I was sitting inside. She even checked in with me before I left after a tough work meeting. Starbucks has an exceptional manager here and I hope they recognize that. Thank you Nadine!!!“

“A gentleman took my order today, I don't think he'd really ever made a caremel frappe or at least not alot but if I'm completely being honest it was the best caremel frappe I've ever had, he was so sweet, I wish I got his name! Best service ever!“

“This location is new, they have the best staff and manager there that I have encountered , I have a coffee and some breakfast item every morning at one of the Starbucks and a tee in the afternoon, we are talking 7 days a week I have been to most every Starbucks from here to Denver as I travel a lot, this store is my favorite. They always give a small cup of whipped cream to my best friend Roxie, if she doesn't get that cream she is whining for miles till I go back.“