Starbucks in Irving

“Good morning! I wanted to recognize the barista working the drive-thru around 7:40 a.m. today. I didn’t catch his name, but he had curly hair and was wearing a Starbucks hat. He was incredibly friendly, professional, and genuinely kind. When he handed me my drink, he did so with such warmth and sincerity it felt like he truly cared, not like he was just doing a job. We often take the time to share complaints….so I wanted to make sure I shared a compliment. Please let him know he made a customer’s morning. Thank you for having such a wonderful team member.“

“I made a mistake to order ice matcha but didn’t tell them I can’t drink regular milk so I asked them to reorder.i don’t mind to pay another but they smiled at me and made another matcha for me❤
I stopped by around 16::00-17:00
Thanks for great service 👍🩷“

“The store manager - Deysha, IS the consummate professional. She addresses any situation with decision and always puts the customer first.
I had a really bad experience with the morning shift staff. They messed up my order, when I tasted it, I knew it was not correct. They proceeded to argue with me. I had to be at work so I left.
Left the drink in my car as it was not consumable and noted I would go back after work to either return this drink and get a refund or get a new drink.
That is when I arrived, asked to speak w a Manager and this was a pleasant surprise with her demeanor.
Not defensive, actually listened to me.
Then she proceeded to refund me for my morning drink. Also, remade my drink without any hint of frustration - she was just happy to help and that I was okay. 👍🥰
I thought I would simply never visit that location again, but because of Deysha, I will give it another chance.
This is rare these days to receive this level of customer service. She deserves a thousand gold stars✨💝 And retained an appreciative customer.“

“Everyone at this location was exceedingly kind but Reegan was over the top awesome.

Delightful to talk to, professional, wonderful suggestions, and really made me feel seen.

The culture they’ve built is dope and I’ll be back soon!“

“This morning 4/24/2026 the staff was amazing the woman at the drive through window at 7:00am was amazing and whoever made my drink made it better than any other time i came. Not that the others were bad but i got exactly what I was looking for.“

“This Starbucks has always been kind and accommodating to me. I’m a relatively new customer as I’ve only been purchasing since this year. However, this Starbucks has never failed to treat me with patience and kindness. I had gotten an offer in the Starbucks app for free mod Mondays and assumed it was every Monday. Well, it worked one Monday! But not the second Monday I came and asked for extra modifications. The barista explained to me that it’s only select Mondays, but let me have my drink with modifications regardless. I was very thankful, and that’s what kept me coming and looking out for offers more thoroughly. Once I had ordered my drink through the app, but accidentally at a different location. My barista recognized this and still made my drink free of charge at the location I drove to. Because of this, I was able to make it to class on time. Their endless kindness, enthusiasm for service, and quality in their drinks is what keeps me coming back. I was recently eyeing a matcha glass from them, but due to the cost, I let it go. I thought about it overnight and decided that I would treat myself for a new promotion and buy it. The next day, I bought it. But when I got home, I realized it had a hole in the bottom, making all my drinks spill out. I was worried that my money spent was gone in just a day. I came back the next time with my cup, and was given a brand new cup, the same version, free of charge. I am very happy and love this location.“

“The young lady with braces running the window this morning (6/22 @ 930am) was amazing 👏 she was very upbeat, friendly, and helped when I didn't know what to order. She gave me a recommendation and made me feel like my day was going to be great! As a corporate executive, her attitude and smile are exactly what customer service is about. I hope you treat her well!“

“Jennifer at the Starbucks kiosk inside Kroger makes the best Caramel Macchiato—never watered down, always perfect. You can tell she truly cares about quality and making people happy. Honestly, if Starbucks had a standard, she would be it. Other locations don’t come close!“

“I wish I got her name! She was on the shorter side, Mexican/darker complexed and was very pretty! She recommended a drink for me and went above and beyond with her customer service!I’m not usually a social person but she was calm and welcoming (:I tried to come back after getting cash to tip her but her shift ended ):Definitely my best Starbucks experience“

“A great location for a quick off-and-on the highway Starbucks stop. Freestanding location, not in a Target, hotel, or bookstore.

This location has a fast drive-thru (95% of the time), fast & polite workers (99% of the time), and the managers don't run out of stuff as often as other locations.“

“Always fun to find Starbucks when you’re traveling. You can expect consistency and delicious coffee as well as pastries and other grab and go type items. I will say this time my coffee tasted great, but when I picked it up, it was extremely light. It was only about 3/4 of the way full . A little disappointed, but I had to run for my flight. I ordered a pistachio oat milk decaf latte. Must’ve been foamy. 😭 so make sure you get a full cup, especially since it is over $7.00, for 16 ounces.“

“i came in during the afternoon to get some work done for an hour. there were a few people waiting but my drink was ready sooner than i expected. i asked for one small change to my order and they got it right the first time. the seating area stayed clean and it was easy to focus while i finished everything.“

“I ordered a frappuccino and a double shot of espresso on the side but i wasn’t clear enough & they put the double shot in my drink. Hailey, who seemed like she was on break, overheard me and my mom talking about it and got up and offered for them to just make the double shot without us getting in line again. She looked like management but idc promote her and give her a raise she went above and beyond !!!!“