“To start out the staff at this location are very sweet and can be very efficient! And they typically get orders right even when new people are training and are usually very attentive! Iv been coming to this location for over 12 years and they always keep the line moving in the drive thru and inside! But there are occasions where my shaken espresso has no espresso or my drink is missing a component. Lately iv been ordering the ube shaken espresso which in itself if made correctly is a delicious drink and in my opinion well worth the almost $7 that I pay. But this drink hardly ever has the coconut syrup in it or ube cold foam done right and iv never had a even adequate one at this store.Granted this is a limited time beverage so it could be that the recipe is a little more difficult to get the hang of which I understand. And the staff is also dealing with a ever rotating menu. But i am well aquainted with the Starbucks standard and getting my caffeine is one of the highlights of my day! So if I'm spending over $30 to $50 dollars a week,I do expect that standard to be upheld.“
“I really want to extend a huge shoutout to the staff here. Today was my first time visiting this location, and after a very unpleasant experience with a nearby Starbucks location, you all really made me feel welcomed/valued. 10++ on service & hospitality! Kindness really goes a long way now days. Thank you!“
“I had a problem with my birthday coupon but I am thankful for the barista here who provided excellent customer service! Also, the regular patrons were very friendly, it was cool witnessing different cultures engage in conversation over a cup of joe.“
“Tatiana I think was her name. I ordered a frap with shots subbed for the frap roast. Have done this for many many years. I have never been charged extra for subbing it out, and when my husband went to get this drink, it was $10 at least. I let her know the inconsistencies with this were frustrating BUT I acknowledge she doesn't make the rules. She was patient and patient explained this is for inventory purposes. So I do think she does her job very well and handles hard situations effortlessly. I wish corporate would solve situations like this and add an a option to sub espresso no charge for a situation like this.“