“This location consistently delivers exceptional service—every visit, every time.
Today the location was jumping (very busy). But I want to recognize Iryana. Her positive attitude, genuine smile, and attention to detail stood out immediately. She handled my order with care and brought great energy to everyone around her.
The whole team was solid, but Iryana truly set the tone.
Outstanding service!“
“I got 5 drinks and couldn’t carry them and my 2 year old simultaneously. My 2 year old decided to have a tantrum in front of the door and wanted to be picked up. Sage, who gave us our drinks, noticed us and came right over and offered to carry the drinks to my car. This was a lifesaver since I came to this Starbucks in Grapevine, TX because it had a drive through only to find out it wasn’t open this Sunday. This kind of customer service is what will bring me back to this Starbucks location in the future. Thank you Sage!“
“I’m glad most of the Starbucks are relaxing their draconian practices and are making the stores more accessible. Between the COVID restrictions and the mad obsession with take out only, it seemed like I had to find other outlets…I guess somebody told them.“
“I went here with my immediate staff for an unscheduled morning break and brief presentation. The staff were very friendly and professional and the interior clean, bright and modern. I do not go to Starbucks a lot (perhaps once per year) and enjoyed the experience.“
“This is such a nice Starbucks for being inside a resort. This Starbucks is big, super clean and has amazing customer service. Full selection of beverages and food items. They also take the Starbucks rewards card as payment and let's you get those reward points. Plus to top it all off you can order your drinks from the Starbucks app and just pick them up.“
“I always come to this Starbucks since it’s the closest to my job, and I consistently have a great experience. Today, I accidentally placed my mobile order at the wrong location. I was on my break and didn’t realize it until I arrived. The barista who helped me was incredibly kind and allowed me to receive my drink at this location after I showed proof of purchase.
It was completely my mistake, but they handled it with understanding and professionalism. I truly appreciate the excellent customer service!
2/27 11:53 am If it helps get the name of the barista at the window“