Potbelly
$ • Sandwich Shops, Fast Food, SaladAbout Potbelly Sandwich Shop
Customers' Favorites
Italian Sub with Everything
Chicken Club Without Bacon
Turkey Skinny Sandwich
Chicken Pot Pie Soup
Hot Peppers
Avo Turkey
Salads
Pickle
Chips
Roast
Potbelly Sandwich Shop Reviews
168 ratings
Share your opinion about Potbelly
First time here and as soon as we walked in the door they were welcoming, friendly, and very polite.
I am definitely coming back here again, thank you to all the crew who worked today, you are appreciated.
I am definitely coming back here again, thank you to all the crew who worked today, you are appreciated.
I read the negative reviews from a few months ago and honestly I came in with the same level of expectations (I entered only because I had to use the restroom and it was raining and I’m on a bike). I ordered the prime rib and was impressed. Sandwich was good, service was friendly and fast without sacrificing quality. Brandon was courteous and professional and while Dallas may seem young, he didn’t act like it, he seemed to actively look for something to do. Jonathon runs a...read full review
Excellent flavor, tangy seasoning
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
Potbelly is a sandwich restaurant known for its variety of sandwich options and friendly service. Many customers appreciate the quality of the sandwiches, such as the Turkey Avo Sandwich, and find the portion sizes satisfying. Some reviews mention that the sandwiches can be unevenly cut or fall apart while eating, but the flavor and menu choices are generally enjoyed.
The staff at Potbelly are often praised for their kindness and understanding. One employee was especially noted for going above and beyond by canceling an order and issuing a refund in a compassionate way, making a customer's day better. However, some customers experienced less positive interactions, particularly with male staff members, who were described as having a poor attitude and irritation when handling questions or special requests.
The ambiance and cleanliness of the restaurant vary. One reviewer found the prep area to look unclean and the divider scratched, which affected their overall impression. The lack of dressings or sauces on the sandwiches was also noted as a downside, making some meals seem bland. Despite these issues, the chips and tea were enjoyed by customers.
Overall, Potbelly offers tasty sandwiches and good customer service from many staff members, though some inconsistencies in service and cleanliness are noticed.