Potbelly
$ • Sandwich Shops, Fast Food, Salad
Hours:
11745 I-10 Suite 403, San Antonio
(210) 318-2819
About Potbelly Sandwich Shop
Customers' Favorites
Potbelly Sandwich Shop Reviews
Share your opinion about Potbelly
First time here and as soon as we walked in the door they were welcoming, friendly, and very polite.
I am definitely coming back here again, thank you to all the crew who worked today, you are appreciated.
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Potbelly is a sandwich restaurant known for its variety of sandwich options and friendly service. Many customers appreciate the quality of the sandwiches, such as the Turkey Avo Sandwich, and find the portion sizes satisfying. Some reviews mention that the sandwiches can be unevenly cut or fall apart while eating, but the flavor and menu choices are generally enjoyed.
The staff at Potbelly are often praised for their kindness and understanding. One employee was especially noted for going above and beyond by canceling an order and issuing a refund in a compassionate way, making a customer's day better. However, some customers experienced less positive interactions, particularly with male staff members, who were described as having a poor attitude and irritation when handling questions or special requests.
The ambiance and cleanliness of the restaurant vary. One reviewer found the prep area to look unclean and the divider scratched, which affected their overall impression. The lack of dressings or sauces on the sandwiches was also noted as a downside, making some meals seem bland. Despite these issues, the chips and tea were enjoyed by customers.
Overall, Potbelly offers tasty sandwiches and good customer service from many staff members, though some inconsistencies in service and cleanliness are noticed.