McDonald's in Orem

“I've never wanted to punch a fast food worker more than I did today.

One large Frappuccino, already paid through the app. The speaker asked if I was using it, I gave my code, and it told me to pull up to the window.

The first window was busy and didn't acknowledge me — normal for a mobile order — so I rolled to the second, like I have here plenty of times. As I pulled away, the guy at the first window leaned his whole torso out, flipped me off, threw his hands up, shook his head, and ducked back in.

I circled back to ask what the problem was. He yelled that I'd skipped the speaker and his window and said I'd have to go around again. I showed him the confirmed order and code on my phone. He insisted I never put it through, then argued for five minutes about being the only one working the drive-through. The second-window employee confirmed he's the manager: Bryan.

I worked this job at 16. You don't flip off or yell in frustration at a paying customer for following your own system's instructions — least of all as the manager, in front of your staff.

One star until Bryan is gone.“

“Over the years, they have become much better in food and service. I no longer avoid them. That's a huge change. These days it's what I expect a McDonald's to be. Quick with a solid version of the dishes they make.
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I do not come here unless I really have to. It's got to be the slowest Micky D's in the world. You're as likely to get two tops or bottoms instead of a correct english muffin on a breakfast sandwich. If you get milk, it's most likely not all that cold. That might explain the unusually high number of times it's spoiled too. My once a quarter trip here just reminds me I should make a bigger effort to go elsewhere. Although the one a 800N is no gem either.
The prices for breakfast sandwiches are significantly higher than the one at Lehi by the Roller Mills. Just say no to the higher prices for inferior quality.“

“Not gonna lie, McDonald’s always comes through when you just need something quick. Pulled up expecting the usual, but the food was actually fresh, fries were hot, and they didn’t skimp on anything. The crew was cool, got my order out fast, and everything was right the first time, which honestly feels rare these days. It’s nothing fancy, but sometimes that’s the whole point. If you’re craving a burger, nuggets, or just need a late night snack that hits the spot without waiting forever, this location gets the job done. Definitely one of the better McDonald’s experiences I’ve had in a while.“

“Went there today. Totally busy, drive three packed the lobby was packed. Treated by a happy employee watched her get through the customers. She helped me and everyone else. Thank goodness. Misty really did a good job. She was helping two other employees too—they appeared to be younger newer cashiers. No doubt Misty has been a face front for years to business. I want to see the YOY sales report just from her abilities!!!!“

“Honestly man the quality of service here is phenomenal. I understand it’s a stressful and fast paced environment but I love coming here because I feel like I get treated well everytime. Tonight especially I come in late tryna get some food just having a rough day and Kelton comes through with brilliant and kind service that just changed the whole mood around. Individuals make or break a business and Kelton is an individual who made a huge difference for me!“