“Update: Since posting this review, I have observed improved staffing and morale at the Grit location in Crozet. The coffee is still excellent as usual and the manager always does a great job supporting the employees and providing a positive customer service experience.
Grit ownership and leadership need to address the poor staffing of the Grit location in Old Trail, Crozet.
Today I was in this location for at least 25 minutes: I waited 5-10 minutes for the barista to take my order when I was the only one waiting in line, then I waited another 15 minutes for 2 iced Americanos before checking on the status of my drinks- only to find there were still 3 tickets ahead of mine. At that point I canceled my order and received a refund.
I am a regular customer of Grit- Crozet; however, in recent months the staffing has been terrible. It is sad to see just one barista taking orders and making drinks by herself, who appears overwhelmed and tearful. At one point the tearful barista stepped away in the back to take a moment for herself.
This is no way to treat employees of a Grit location that is quite busy and receives a lot of community business, especially when I see that other Grit locations seem appropriately staffed. This location will only get busier as Crozet residential and commercial development continues.
Grit ownership and leadership- please address this obvious staffing and morale issue at Grit in Crozet. Until then, we will avoid the Crozet Grit location on Sundays and any other days that appear to be poorly staffed.“
Customers` Favorites
“My first thought when I entered Mudhouse was that the vibe is e everything I look for in a coffeehouse. Energetic, and eclectic with high ceilings and plenty of space for community, I immediately felt at home. The coffee and burrito were delicious. I spent hours there with my daughter and will definitely make it a must-stop when I'm in the area again.“
Customers` Favorites
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“I had a Cortado lightly sweetened with brown sugar cinnamon when I came in here yesterday. You all were trying to decide to go powdered or syrup to sweeten it and I was of no help 😂 Regardless, the barista nailed it and I forgot to tell you all! It was amazing. It can be so hard to find a great cortado.“