Dunkin' Donuts in Fredericksburg

“It's Friday morning with 11 cars in the drive thru and more waiting to pull in off Warrenton Rd. I parked across the street & walked over to grab my order. I expected to walk into chaos & stressed employee's. Nope, they were crushing it! I was welcomed, everyone was happy & I got a have a great day! Keep up the great work!“

“Great inside and outside seating. Bright clean and trendy. Music level was perfect. Coffee is just as you would want dunkin to be. Never hesitate to stop here for a good cup of joe. Ice cream on-site and drive thru. Never had a bad experience or slow service. Nitro cold brew is my go to. Cheers“

“I get food food and donuts from there every day and they are excellent. Great customer service everybody smiles there. Joshua who helps me is outstanding. Sammy and Eric are also really good with customer service. I have never had a bad day when I go there. Thank you for all you do.Keep up the good work.“

“I came in this morning and ordered a large coffee. The gentleman that served me, African American male with braids, possessed EXTRAORDINARY customer service skills. You're in the wrong profession sir, I'm sure you could utilize your skills somewhere else with greater opportunities. Needless to say, great job!!! The coffee wasn't bad neither.“

“I go here ALL the time for coffee and it’s amazing each time, today they messed up my order 3 times and it’s a specific milky color and sooo sweet but I got bitter and really dark looking coffee but thankfully it was remade until we got it right, I’m a server so I know you either get annoyed or anxious when someone complains ab their order and I always hate asking when somethings wrong with mine but I’m so glad they handled it well and remade my order the 3 times, I was rushing to work but needed my coffee for this 10hr shift so I’m so happy they remade it and didn’t throw it at me and told me to leave, they were so professional and sweet maybe a bit annoyed but I would be too if someone did that I get it, but THANK YOU GUYSSS FOR THE COFFEEE I love y’all, don’t hate me HAHA and that entrance door swings open way to far and hits the wall so loud that’s the only reason I do drive thru HAHA“

“On February 28th, I placed an online order and then tried to add two more items. Instead, I accidentally submitted a duplicate order. When I arrived for pickup, the staff kindly asked if I meant to order two of the same items. I explained the mix‑up, and instead of sending me through the hassle of calling customer service for a refund, they offered a simple solution: come back another day to pick up the second order.

Three weeks later, I returned. The manager wasn’t there, but the team on duty was just as helpful and honored the second order without any issues. Great job, team. America truly runs on Dunkin. Keep it up!“

“I always have a good experience coming here. Especially with Amari and crew. She has the most delightful attitude every time I visit, and gets the job done! Thanks so much for your dedication to what you do guys! It’s appreciated🫶🏽.“

“I go here often before work, maybe too often. However, the staff is always so so kind and friendly. Drinks are always made well and given out in a reasonable amount of time. Even if they weren’t, the staff is so patient and kind that it would make up for it.“

“I visited this Dunkin around 1:20pm with my two kids, and the experience was amazing. The customer service here is truly top-notch. There are only one Indian couple working here !! who are incredibly hardworking, kind, and always welcoming.
They handle everything with such a positive attitude, even when it’s heavy rush and they make you feel valued as a customer every single time. They definitely deserve a pay raise for the dedication and effort they put into their work!
We always feel comfortable and happy visiting this location. Great service, great people - highly recommended!!“