Starbucks in Manassas

“We had a fantastic experience here! The hot white chocolate mocha, iced mocha cookie crumble, iced matcha with french vanilla and lavender creme frappuccino were all delicious. Beyond the drinks, the ambiance was wonderful. Overall, I loved it!“

“We got our drink through the drive thru and it wasnt made right and had 90 percent ice with splash of drink. I usually split a venti with my husband and its definitely mostly ice. Its kind of silly to have to pay 7-8 bucks for a drink filled with ice and some coffee. We had a party to get to so as any customers would, I drank it because I needed caffeine to function. Later during the day we went back. I told a female cashier what happened and she passed me along to another girl who told me that since I drank all the drink I needed to talk to her manager. The second girl definitely had attitude in her tone. The manager Liam was super polite and had no problem remaking the drink. Complete opposite of how the 2nd girl spoke to me. Im giving 5 stars for the manager because he went above and beyond. We frequent this starbucks and have only done this 2x. Theyre usually very consistent with their drinks its just this year that were having issues with the drinks.“

“The Oatmilk Shaken Espresso at Starbucks is honestly my favorite drink. It’s smooth, refreshing, and not too sweet. I love how the oatmilk adds a light creaminess that balances the strong espresso flavor. Every time I get it, it feels like the perfect pick-me-up.“

“Mocha Cookie Crumble Frappuccino was my favorite drink at Starbucks when I used to live in NYC. So I decided to get it today at Manassas in VA it was my first time ordering from them and I decided it’s going to be the last time. The drink it has NO taste no flavor, it’s like just water but at least water has a taste. They make me forget about this drink and never buy it again.“

“It's nice to have Starbucks nearby when I shop at Target or other nearby stores. Most of the staff here are nice, but they sometimes make mistakes with orders. For example, once they gave me two orders of the same coffee when I order two different kinds, and another time a staff member deducted a purchase from my rewards/points without my permission and I needed to call customer service to make correction. The staff were new during this visit (see photos). One staff member didn't call me to get my order; she just put the coffee down and seemed upset when asked if that was my order and was more upset when I asked for a straw and a spoon. A little kindness goes a long way, especially in a customer service position. You represent your company. The interactive bulletin board with themed questions is nice!“

“Drive thru order of a venti latte, nothing special, standard menu item. There were 4 cars total in front of me. Ordering was a breeze. After ordering, I waited a total of 14 minutes to get up to the window. The drink was great, but the service had me questioning the hold up because my drink was already sitting by the cashier and I still waited 2 minutes for it to be handed to me.“