Dunkin' Donuts in Midlothian

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I had an absolutely AMAZING experience this morning at the Dunkin Donuts on Hall St! Amanda the youg lady who was working the drive-thru window, provided some of the best customer service I have experienced in a very long time. She was incredibly polite, cheerful, friendly, patient, and professional from start to finish.

Amanda is exactly the kind of person you hope to see first thing in the morning. Her positive attitude and genuine kindness truly made my day better. In today’s world, outstanding customer service like this deserves to be recognized. Your store should be honored to have an employee like Amanda representing your business.

I was so impressed with her professionalism and uplifting spirit that I personally gave her a special monetary tip to thank her for going above and beyond.

Thank you for your AMAZING work, Amanda! Keep shining and making people smile..“

“these are some of the most friendly staff I have seen at a Dunkin or any fast food restaurant for that matter. As a returning customer so many of the employees know what im getting already which makes it such an inviting place to be at, while there can be times where the wait can be long the only reason for that is because of how understaffed they are, but honestly thats the only complaint that i have and thats out of their control, a very clean store, modern and sleek, and amazing customer service you can tell they make sure to train people on that :)“

“💯% will be going back ……. So today I was feeling the Friday blues late for work just a crappy day until I met Mahmoad this dude right here made my day had me laughing and honestly turn my Friday around so I got my Oreo frozen coffee chiller . FYI, if you have not tried you must. Also Got a honey glazed twist which was amazing it was lite , airy and delicious. If you haven’t been to this Dunkin , you definitely need to try it out.“

“Damien the manager on duty today has excellent service skills towards his customers and kindfull words with his employees. Absolutely the kindest dunkin crew I have ever seen. Thank you guys for making me feel welcome with a clean store, delicious fast food/coffee and kind service!“

“I have despised going to this particular location for years due to terrible service. Our company put in an order for a large event and I was extremely concerned when I realized that the order was placed at this location.I was pleasantly surprised when I went to pick the order up Saturday morning and everything was ready. Tara, the new general manager was completely on top of her game as well as the staff that helped carry everything out to my car. I am glad that Duncan has finally found the right manager to turn that store around. I highly recommend giving them another chance under the new leadership of Tara.“