Dunkin' Donuts in Richmond

“Yoooooo. When y’all order cold foam drinks, especially mobile order, and take a little bit of extra time to get to your cup- your foam has melted into your drink thus creating an illusion of a half-full cup. When you order curbside if your car is obstructed by pillars, is in the incorrect parking spot, or we’re simply tied up and doing our best- it is difficult to see your car. Often, cars are not labeled properly and we’re doing our best to decipher user/app inputs. We’re a small crew in the midst of management change and with direct, dignified communication you can help us make your experience better. We’re humans yall, including yall. Lol. Peace ✌“

“It’s June 9th I ordered donuts slightly before 7 and I don’t know who’s on shift but those were amongst some of the freshest and well tasting donuts I’ve had from any Dunkin’. Not only did they taste good they looked good . As a cook and manager myself I was proud. Wish I could’ve left some pictures but they didn’t last that long .“

“Shout out to Bruna who was a complete angel when I didn’t know which drinks were dairy free. I don’t frequent DD so I was unsure of the menu. She was so kind, had the biggest smile and helped me find a drink I could have. Great service. Thank you!“

“Every time I drive through or go in you have to wait. The last time I ordered ahead, went through the drive thru gave my name and was told, not asked, to wait. I waited for over 5 minutes. Never told to pull around or anything. When I pulled up, I was handed my order. Very bad service“

“Came around 5:45 yesterday evening, a nice young lady was running back & forth to make drinks, take orders, drive thru & grab donuts. Never in my 72 years! I asked if no one was helping her though she was stressed she answered that her co-worker was in the back doing the “Important Stuff”. I am very impressed and Pleased.“

“i love dunkin dearly. i come here religiously. dunkin is love, dunkin is life, and i love dunkin. also i love dunkin. this is the only thing keeping me going. beautiful. love everyone here. if i say i love you, they say it back. beautiful place of whimsy and wonder. dunkin 🦭“

“Honestly i mainly come to this dunkin for the customer service. I started going there a few weeks ago, and the same workers work the morning shift. They started to memorize my order and small things like that really make your day.

today the espresso machine was broken, and these things happen but they were so apologetic and willing to make a coffee exactly how i usually order without me having to ask. I truly appreciate all the staff here.“

“I was a little nervous trying this Dunkin based on some negative reviews, but I actually had a great experience. I walked in instead of ordering ahead. The employees were polite, friendly, and helpful. I was in and out of there with a box of a dozen assorted donuts in under five minutes. The donuts were tasty! The drive through line only had two cars at the time I went (7:45am on a Wednesday), so I will probably give the drive through a try next time. Not sure if ordering coffee would have slowed things down or changed my experience, but for donuts, it was great. I’ll definitely be returning!“

“Ignore all other reviews. This Dunkin' is THE BEST Dunkin' I've ever been to. They're quick, on top of everything, the location is always clean, food is fresh, and the staff is friendly. I work next door and am in all the time and can speak to how consistent this location is. Shoutout to Justin for being incredible.“

“8501 Midlothian Turnpike, Richmond, VA. Clean & helpful cashier/barista Ms Nevueh or Nevaeh. Sorry unsure about the spelling. Employees are hard-working & good customer service. Because I had the coupon from earlier Dunkin’ survey I filled out I got a free donut. Thank you“

“I’ve been coming to this locate almost everyday before work, and I am always so satisfied with my experience. The staff are always so friendly, fast, and even remember what I like to order. It makes my morning, and sets me up for a great day. Thanks!“