4869 Nine Mile Rd, Richmond
(804) 236-0279


Take-Out/Delivery Options


Reviews for Dunkin' Donuts

I went to this place, as it was a favorite coffee stop for my late sister. I went in to get a coffee and a sandwich. I took a moment to look over the menu and proceeded to the clerk. This person didn't greet me or even acknowledge that they were ready to take my order. I started by asking them if they were ready, and they still did not show any response in body language or facial expression. I decided to proceed with my order. They were out of the kind of bread for my sandwich,...read full review

I order from this Duncan on the go everyday because I work next door. Every single day my order is never ready. Today, I ordered at 5:27pm. I got to the drive thru speaker at 5:38pm and no one even said "I'll be right with you or anything until 5:49pm. I got to the window and my order still wasn't made. They finally got it out to me at 5:55pm. I spend at least $7 at the bar minimum every single day. The absolute worst service I've ever had. I will not be coming back.

Went there the other day while shopping and they were so distracted and off topic. They also got every single thing I ordered wrong. Ordered a frozen chocolate with hazelnut and gave me a frozen coffee with no hazelnut. Ordered 1 power breakfast sandwich and 2 bacon, cheese and egg croissant for my husband. Instead got 1 bacon egg and cheese croissant (very burnt) and 2 power breakfast sandwiches. Very disappointed.

More Reviews(50)


Monday 5AM - 7PM
Tuesday 5AM - 7PM
Wednesday 5AM - 7PM
Thursday 5AM - 7PM
Friday 5AM - 7PM
Saturday 5AM - 7PM
Sunday 5AM - 7PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.