Crumbl - Newport News
$ • Bakery, Ice Cream
Hours:
12080 Jefferson Ave Suite 700B, Newport News
(276) 249-1303
Customers' Favorites
Crumbl Cookies Reviews
The staff is always friendly and I like that they add a lot of the "extras" (frosting, decorations, etc.) right when you're picking up. The cookies are delicious, you just have to like REALLY soft cookies.
My first time at Crumbl Cookies was phenomenal. Their service was outstanding and extremely welcoming the minute I walked through the door. I was not sure what I wanted at first and the staff kindly walked me through what was on the menu for the week and broke it down. The cookie I picked out was absolutely delicious and satiated my sweet tooth. The room was clean and had very minimal visible bacteria. I highly recommend Crumbl Cookies to everyone!
Ratings
Menu
Hours
| Monday | 8AM - 10PM |
| Tuesday | 8AM - 10PM |
| Wednesday | 8AM - 10PM |
| Thursday | 8AM - 10PM |
| Friday | 8AM - 10PM |
| Saturday | 8AM - 10PM |
| Sunday | Closed |
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Edit to add: after emailing the location manager and venting and them helping me feel better by offering a consolation, I feel as if that was wonderful customer service and that this must have been a bad moment for the workers there. I will update if there are any other issues but if manager is willing to apologize and not say, “not my problem” which is all too common these days, then I am not worried.Frustrating customer service at this location. Not sure what’s up. From...read full review