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“UPDATE: We just left Burger King. Joel was the best employee we've ever dealt with at this location! He provided amazing customer service. Don't lose that employee. He's a keeper!!!
I'm giving a 3 star because the lady who took our order was great. But what wasn't great was, they mis marked 2 of our burgers and put salt on fries when we asked for no salt. (Due to medical reasons). There was a lot of salt on the fries.“
“This negative review is in regards to Burger King corporate and not this restaurant. The restaurant has been superb in delivering quality food and customer service. At 1100pm Sept 6, 2026 I order food with a told of $47.80 through the BK app. When I arrived at the drive thru I was greeted professionally by the BK employee. He informed me that they were out of the products to complete my oder and since I ordered from the app I needed to use the app to get a refund. 1st off app is not intuitive for contacting customer service at 1130pm while in a drive thru with other customers behind me. I was able to find the AI chat and it just responded that BK Corp policy does not allow cancelation of app orders even though there is an option to cancel an order. So I left with 2 milk shakes and went home. This morning I recieved an email asking for more information so a refund could be provided. I provided the same information above in the email, shortly after I received another email informing me that my funds will be refunded within 5 to 7 buisness days. After looking for 20 mins I found a 1 800 # for customer service. After all this I was offered a 10 credit to my BK app which I declined. In this economy, the cost of two medium meals, 2 drinks upgraded to milk shakes and nuggets comes to $48 ,the price already has me questioning my sanity for making this purchase but BK corporate treating this as an oh well what else you want we gave you a refund. I feel for restaurant owners when there is an obvious disconnect between Corporate and the face of Burger King (brick and mortar stores with real people). Obviously BK corporate has no idea how to gain market share. And its definitely not by alienating their customer base in feeling the only thing they did wrong was choosing BK in the 1st place. I will not be a returning customer unless this is made right.“