McDonald's in Edmonton

“Too salty and no substance. I feel bloated and gross after eating it but I never feel satisfied, I always want more and it makes me want to overeat. The worst part is, it does taste good yet I always feel physically sick after eating it. Too many calories, salt, sugar and fat in a small serving. And the prices are atrocious, why have the prices gone up 100% in 5 years? I can get a bag of grocereis that last several meals for what you pay for one meal here. I only eat here once every couple of months with my kids so this garbage doesn't become a forbidden fruit when they are older.“

“Total surprise for a McD's these days. Food was good, fast and as ordered. Customer service was excellent. The server was polite and very efficient. She forgot to use my breakfast coupon, but when I brought it to her attention, she immediately apologized and refunded the difference. Then apologized again. Been a long time since I had good food AND service at McDonald's. Hope they keep it up.“

“Cyndee ( Management ) is fantastic at what she does. She’s always got a smile on her face and she’s always happy to see customers. Any time I’ve had any issues Cyndee has fixed it and followed up with me to make sure I’m good. I appreciate this in a world that customer service is dying. Give her a raise.“

“Went to their drive thru for a coffee, coffee was awesome very hot and strong enough to wake me up. But there were also guys asking for money by the parking lot👎

Kid-friendliness: They have the biggest play place in town“

“Had an amazing experience here had to write about it I'm a mother of 3 and i needed a clean table and a seat for one of my children an employee helped me with everything. sorry to say I think he was on his break his name tag was faded so I couldn't see his name and I was to shy to ask 😢. he was cute though haha but whoever it was thank you!!!! Definitely recommend this McDonalds service is unmatched in the city!“

“A McDouble used to cost $1.99 a couple of years ago. That and an order of small fries cost $6.45. your food is definitely not worth that kind of money. McDonald's- I'm not lovin' it and I'm done spending that kind of money on your marginal, at best food.“

“Food was not the greatest but the lady at the counter was really good. Order was served fast and they were smiling and happy to do their job. Not really busy and the dining area was super clean. Kids sitting was limited. All in All, Great Inexpensive place for coffees and lunches“

“The busiest hours at the Northwest Edmonton McDonald's location are typically during lunch and dinner times, which align with peak meal periods. Generally, this would mean a higher volume of customers from around 11:00 AM to 1:00 PM for lunch, and from 5:00 PM to 7:00 PM for dinner. These timeframes can lead to longer waiting times and a bustling atmosphere as patrons come in for a quick meal during their workday or for a convenient dinner option.

It's also worth noting that weekends, especially Saturday mornings and early afternoons, can see an influx of families and leisure-seekers, making it another busy period for this fast-food outlet. If you're looking to avoid the rush, consider visiting during off-peak hours, such as mid-morning or late evening.

For the most accurate information on the busiest hours, it's recommended to check the latest customer reviews or contact the restaurant directly. This way, you can plan your visit accordingly and enjoy your meal with minimal wait time.“

“Never had a bad experience here. Only if you order through delivery or skip they seem to always forget orders or don't include everything. It's disappointing because it has happened more than once. The service at the drive through is always great“

“Was happy to get to macdonald’s to take a Happy Meal special toy (lil macdonalds) and it was offered to me via self-serving. After ordering I found out that this special toys is out of stock and wasn’t satisfied to not to get something I came for. I addresses this issue to their manager and they offered to pick up toy the next day so they will have new stock. Little detail can make the whole point of visiting such places like MacDonald’s.“

“I have only been to this McDonald's a few times based on the location and where I've been on my travels, but, I was satisfied with the service, atmosphere, and food I got. On this visit, I ordered a sausage, egg and cheese McGriddles, which is my breakfast go to. This McDonald's also has a Playplace for the kids, which I am all for, having 2 little ones of my own. Thanks McDs staff for the wonderful service. I will be back.“

“Stopped by this McDonald’s and overall, it wasn’t a bad experience. The service was decent and my order was correct, which is always a plus. The place was clean and the food came out fairly quickly.

That said, the food itself could’ve been made a bit better, definitely had room for improvement in terms of freshness and presentation. It’s not the worst, but there’s potential for it to be much better with a little more care in the kitchen.“

“Brooklyn is by far the best customer facing attendant that I have ever come across. She was bubbly, happy, articulate and upsold me $15 worth of food that I didn't come in for. she's got everything you need you better keep an eye on this one cuz if you don't I'm going to take her when I open my business in Alberta here. Im scouting properties from Ontario.“

“We went today in the morning to this location. Our order was huge , and it was really busy (both side on DT full of car),but this workers did an Amazing job- got order correct, very friendly, we were pulled to last window which was understandable, becouse we ordered lots of items - they brought it pretty quickly, nothing missing, all food fresh- Big Thank you from all our Company.“

“Outstanding Improvement in their customer service lately. Although my order was a little bit late because I was waiting for fresh fries which I don't mind. After all hot fries are the best right? They offered and gave me a free apple pie To show they appreciate my patience. This reminds me of the quality service that was expected and delivered every single day at all McDonald's locations. I hope that this is a return to the old standard and a new normal! Keep up the improved customer service and you'll definitely see me returning a lot more“

“The place don't look that great but like don't let that deter you cause I had three different burgers and omfg they were all piping hot, fresh and amazing. I will never doubt that place again. Feel like it's a case of "don't judge a book by it's cover."
THANK YOU SO MUCH.“

“Have been too ALL McDs at Different times of the day & Night hard to keep them separated in my Mind usually the staff are very beautiful Not all ways Up Beat but it's Hard to stay Up Beat when People Come 2 the counter or Windows in ALL sorts of states with Various problems & they Like 2 tell the Staff at the Counters or Windows there Problems & some times show them.

Vegetarian options: Apple slices Apple Pies & they have a deal for 2 pies cookies doughnuts ice cream Sundays +

Dietary restrictions: NO buns NO pickles NO Tomatoes & Ketchup Options or change the Buns NO mustard NO idea why I always forget that one, NO onions hay Cooked Onions would be Nice maybe even Microwave the Onions with a good fan system to save the eyes.

Parking: Wheel chair spots are a blessing when No other spots available in some other Places Good Thing I have a Sign 4 my Window especially 4 when I drive People with Canes & Walkers & people like me who limp a bit.

Kid-friendliness: Seems like NO special Things 4 kids Any more ALL most ever Where But we are ALL there 2 Eat Aren't We.

Wheelchair accessibility: As above + Cement Ramps usually in good 2 great shape Automatic Doors Nice Wider then Normal Bathroom Doors some Are Even Automatic nice accessible tables NOT 2 close Not 2 far from each Other & some 2 most are Movable 4 Larger Families & Parties.“

“Coffee and a McMuffin pretty standard.

Parking: Free parking

Kid-friendliness: Yep there's always lots there

Wheelchair accessibility: Standard for accessability building codes I'm sure..“

“Best McDonald's I have eaten at in awhile. The food was fresh, the fries were crispy and the food is delicious. The staff kept up with cleanliness and creat a warm and inviting atmosphere. They are kind, friendly and helpful with a great attitude. I would definitely come here again and recommend this place to others.“

“I just wanna say McDonald’s customer service is always really good here! I always get fresh and hot food, which honestly makes a huge difference.
Their crew is just awesome but today I actually wanna talk about one person in particular — there’s a girl named Tanu who works there, and oh my gosh, she is amazing!! She has the biggest smile, and I swear I’ve never seen her tired, rude, or even sad. She’s always smiling (sometimes I wonder how can someone smile the whole day 😂). She’s just too nice — she always asks how your day is going, and if it’s not going great, she somehow makes sure it’s better after talking to her.
She seems young, but the kind of matureness and knowledge she has is just… wow. Truly a wonderful crew member.
Last Sunday, when I visited, I saw her as a shift manager, and I was honestly so happy! I congratulated her quickly (they were busy so we didn’t talk much), but I really just wanna tell the management team — she deserves it. She’s worked hard for it, and it made me genuinely happy seeing her as a manager.
Keep up the great work McDonald’s, and thank you for having such amazing people like Tanu on your team!“

“Had a great experience at McDonald’s! The service was quick, the food was fresh, and the restaurant was clean. Big thanks to Manager Rodel—he was friendly, professional, and really made sure everything was running smoothly. You can tell he cares about both the customers and the team. Definitely one of the best-run McDonald’s I’ve been to!“

“This McDonalds is really nice and one of the only ones that I have been to that has a fireplace! Pretty nice staff that served me quickly and politely. They have a huge parking lot and handicap parking and push buttons for access. The washrooms are clean and have baby changing tables. The interior has almost a designer look. A nice place to take a group our just grab a quick meal.

Parking: Lots of parking right beside in the lot. Nice handicap parking spots right next to the door.

Kid-friendliness: This would be a nice space for birthday parties. It can fit large groups and be comfortable.

Wheelchair accessibility: Great wheel chair accessibility from the handicap parking spot’s next to the door. Push buttons to open the doors.“

“This 5 star review is for Stephen and the Shania Twain boots, my bestie Kimmy and I came specifically for the boots and our dear friend Stephen said there was 2 left. The boots were forgotten to be put in the bag and we didn’t realize till we got home. I called McDonald’s and asked for Stephen and he apologized and said we can come back to pick them up. Thank you Stephen for saving us the boots and being such a sweetheart! and thanks for the good laugh xD“

“I know this location struggles with certain populations but the layout is good and staff have always been nice. It is close to a playground if you have kids and other fun things to do. I have seen people resting here after a tiny purchase and staff mostly leave them alone which I appreciate.“

“Two of us had breakfast about 0900. The place was busy, but with lots of open seats. It was very clean. Ordering at the kiosk was easy. The food came quickly. Service was polite and professional. The food was very well cooked and presented. BONUS! ... they had a fully stocked condiments station so you didn't have to ask for things.

We much recommend this McDonald's.“

“Im coming to this Mcdonalds from last 5 years for breakfast and I always had my perfect coffee thanks to the manager Priti . She always welcome all the customers with best greet and smile on face 😀& that smile and respect always gave me positive energy . But now they changed staff some of them are always busy in gossips about customers and they are that much busy in that they don't even check properly if they added cream or sugar in coffee or not and on top of that they hired new manager she is that rude and have ego in her she don't greet seniors properly. This 5 star is for only manager Priti. And please don't go in drive thru otherwise your not going to get coffee or food you ordered. In addition one of my friend gave review about skip delivery
I used to pick order from this Mcdonalds 2 years ago and they always provided the best service at that time but now because of new staff or can say staff busy in gossip works in morning they are slow . Store manager J plz focus 🙏.“

“Got a puppy patty in a platter??, quarter cheese, 20 mcnuggets. I asked for the avocado ranch sauce from the new chicken wrap. ? won't be asking for that again... Thank goodness I got a hot mustard dip. Overall it's a good drive thru. Service was great!

Parking: Very hard to get a king cab thru the very tight lanes, and the parking was cramped to get parked in a spot. Very busy so not many spaces to choose from.“

“The person at the first window wished us a good day and tipped his hat. He was polite and fun and the old-timey gesture made my day!

Also, the food is good and always prepared promptly which is the primary reason why I go to this McDonald's.“

“We came to have lunch with our family and they forgot the toy in the happy meal! But they were prompt to fix it and also gave us 2 free pies one apple one strawberry and they were absolutely delicious. Our boys even got to go in the back and get ice cream cone! Very happy and pleased with the service and kindness! Will definitely be comming back for more meals in the future!⭐️⭐️⭐️⭐️⭐️ very nice and clean establishment!
Thank you! ☺️“

“You can tell a lot but the way a manager trains a new hire. The new young man they've hired at this McDonald's did an amazing job with a smile. Got my order quick. Heard the manager complimenting the new staff and I just gotta stop and applaud that. Great work everyone“

“I admittedly am jealous of Canadian McDonald's.

I could never understand why my Canadian friend raved about McDonalds or understand why it was their favorite fast food place.

Now I understand. This McDonalds seemed to have it all.

I had to try a bakery treat which was cute and delicious.

I also had a grilled chicken wrap because grilled chicken is not on any McDonalds menu in Texas. Maybe if it was a McDonalds menu option in the US, served in multiple ways like Canada Mc Ds , the Chick-fil-A drive through lines wouldn't be so long.“

“We went thru the drivethru at the meadowlark location,Staff was very cheerful and friendly,We had to wait a few minutes for our food so it was nice and fresh,Our only complaint is we ordered the orange juice with our breakfast and it was disgusting, tasted watered down with no flavor,All three of us never finished drinking it.“

“This McDonald's is a small outlet located in the busy food court of West Edmonton Mall. Despite the long queue (which is expected at a place like WEM), the service was impressively fast and efficient. I ordered a Happy Meal, and as expected, it was the classic McDonald’s experience — consistent, no surprises. The food was typical McDonald's fare: quick, familiar, and exactly what you'd expect. Perfect for a quick bite while shopping or taking a break at the mall. Nothing exceptional, but it gets the job done.“

“I went through the drive-thru at the McDonald’s around 1 am and had such a great experience! The staff were super friendly and welcoming, and the service was quick and efficient. Everything was fresh, accurate, and served with a smile. It honestly made my day to see such great customer service at a drive-thru. Definitely a 5 star experience!“

“For a very busy fast food place, it's nice the food is served hot, and in a pretty timely manner. Been here a few times and its constantly been a decent stop after getting groceries at Walmart. The staff seem to have remembered McDonald's old motto, that smiles are free.

Parking: This McDonald's is inside Walmart, so it's a big walmart parking lot

Wheelchair accessibility: fully wheelchair accessible. No stairs, or anything to worry about, and most of the seating is movable chairs to accommodate a wheelchair.“

“Every time I go here the taste is on point. Exactly what mcdonalds should taste like. Seasoned perfect and always fresh. This is becoming increasingly hard to find with McDonald's.
GREAT JOB GUYS!!! ?

Parking: Attached lot

Kid-friendliness: Play place is clean and inviting“

“This restaurant is owesome. It is clean , coffee is freshly brewed and the food is good. What impressed me most are the friendly and happy team working there. It is a busy restaurant, and all staff have to work hard to meet the demand. They greet customers with genuine and sincere smile which is not easy to find even in restaurants where customers are expected to pay minimum 15 to 20% tips, not to say in fast food restaurant where staff won't get any tips. I am a regular there and I see how they serve their customers. I am almost addicted to go there, because I enjoy seeing such a lively, energetic, kind and happy team. It is no exaggeration that this place is so owesome that I feel I am almost part of their family. Thank you to Phubar, Janella, Deepika, Manan, Twinkle, Toneith and many others which I have not mentioned. Thank you all.“

“A noticeable improvement has happened over the last handful of months. The few times my daughter and I have come in to share French fries- the dining room has been consistently cleaner than pre-summer visits. The ladies working are always friendly and they make sure this mama has a well stirred and fresh coffee.

But what makes the 5 star difference is my experience with ordering two drinks on Uber yesterday. There was ice in a drink that was specified to have no ice. After a quick phone call to the restaurant (I also gave praise for sending a phenomenal coffee - seriously - thank you for STIRRING!!), the manager quickly and pleasantly informed me I could stop by for a LARGE replacement drink. Unfortunately I wasn't able to make it there yesterday, no big deal... I ordered the same order this morning - low and behold - my drink is a large, not the small that I had paid for, and there's no ice! Another phone call was made to thank the team for the outstanding customer service and the same lady simply said "I saw you didn't come yesterday"

Outstanding. A small gesture like that is huge to someone who has 20+ years with customer service, let alone with about 8 of those from McDonalds when I was much younger.

Keep it up, you guys!

Sincerely - the large TT coffee and small iced tea no ice lady.“

“The man walking around called “uncle” is very nice and friendly. Not the greatest at mopping as he’s literally pushing the mop around in the same spot or dragging it around lol. Unfortunately some customers were rude to him. This place has their bathrooms locked up and good luck with the soda machines. At least Uncle walks around and asks if you’re doing okay. It can feel a bit annoying or claustrophobic if you’re socially awkward like me as someone is literally walking around the restaurant and just doing their job. Never had an issue with this location. Just be nice and respectful to people and staff.

07/07/25
New renovation looks like they just flipped the layout a bit and got rid of the few tables in the middle for better seating. Typical new style getting rid of the refill machines. 😞The play area also got an upgrade. Just make sure to wash your kids hands as I doubt the new play area gets sanitized very often. Staff are super friendly and helpful when I show up at 9am. The watermelon splash is super sugary and so is the teriyaki burger when I ordered delivery later on. Holy moly there was so much sauce on it the mayo was overpowered and disappeared lol. The ratio of sauce really needs some work because it was drenched in sauce. The cotton candy shake was also super sugary and sweet. Nothing wrong with the drinks but just something to consider if your sugar levels cannot handle the amount in these drinks. They’re too sweet for me but I do like trying new things. 👍“

“I went to this location yesterday on July 14 around 12pm I had really great service. The staff was so friendly and helpful. I used one of my offer from mobile app, I’m new to it I was struggling then manager and her employee reach out to me helped. The food I got was so good hot and fresh. I enjoyed as well as my kids.
Thank you once again guys..“

“I by accident drop my coffee on the table and all over myself and the girl in the front counter (Maki? Sorry if I spell it wrong) came super fast to help, she was extremely kind, she took care of all the mess I did, all with a great smile on her face. She gave me a new coffee and asked if I was okay. Thank you so much.“

“Brought my 4 grandbabies there and although they were very busy, the staff was quite professional. The restaurant was clean and the food was so good my grand kids finnished it all. (Usually at least one child leaves most of their food.)
Thank you for the great experience

Kid-friendliness: They have a play place for kids to play. The staff are very friendly.“

“Ripped through the drive thru and got my order correct Brotha' 🤘

Vegetarian options: They have some

Dietary restrictions: Gluten free

Kid-friendliness: No

Wheelchair accessibility: Yes but don't recommend using this if your in a chair 🤥“

“Miss the happy place Rotten Ronnie's used to be. The decor here resembles an inner-city slum. Some artist got overpaid.
Update 11 July 2025: Overpriced slop, sad burgers, blizzards or sundaes in a crappy little paper cup. Cheesecake sample cup at $ 3.99, a Pup Cup at Starbucks is only slightly smaller. Time to stop going to McDonald's.“

“This McDonald’s is our regular go to, it is close by. The staffs were nice and friendly. The drive thru lane was quick, food and drink was prepared well. They occasionally made mistakes on the orders, but quickly corrected after I communicated with them. We will come back to this location.“

“June 23/24 Come here somewhat frequently & I find these guys to be pretty great & quick when I mobile order my food. They seem to know my order & make it fresh which is what I love & especially I LOVE HOW THEY MAKE THE SPLASH DRINKS, with just the right amount of syrup. The one thing I won’t understand is why Sundays though they never have the splash drinks available in the evening, but other than that, I actually find this place really good, unlike some other places…. Like the one on Tamarack way which has a better rating but recent reviews say otherwise“

“my food came out so fast and so fresh! everything was hot and ready and delicious. they did give me ketchup for the fries but it was made but by how amazing the food was! i recommend this location of mcdonald’s for being so invested and dedicated!“

“I went through the drive thru this am and my order wasn't right. Alicia, manager of some sort, heard my complaint and made it right!! I appreciate when mistakes happen, because we are all human, they are corrected quickly and with little fuss. Thank you, Alicia!!“