Chicken Shops in Alexander City, AL

“Food was great! The food and staff were great! The staff was very friendly! The reason for 4 stars is because they definitely need to improve their drive thru. They have 2 drive thru lanes but they made me merge into one after I ordered. Because of this it took longer to get my food. The person that took my order basically waited until I pulled up right to them to take my order. Unlike other Chick Fil A’s where the people taking the orders will walk way out to you. They also have a guy who was asking what the name on your order was after you merge together in the drive thru. The guy then asked me if I had paid and I said I had a mobile order and he looked at me like he had no idea what a mobile order was, lol. This was pretty pointless and they could have had this guy delivering your food if they wouldn’t make you merge together. What is the point of having a two lane drive thru just to use one lane? They definitely can improve their drive thru and speed it up. Overall everything was good though.“

“We were in Alex City from northern AL and dined in at the KFC. I ordered a 2-piece/2-side meal: 2 original chicken pieces and 2 coleslaws for my sides. I received 1 coleslaw and 1 mashed potato. When I informed the cashier, she gave me the 2nd coleslaw. This was the BEST KFC food I have ever eaten. There are a lot of poor reviews for this KFC location stating that the food was stale. If the store can better manage their production schedule and stop serving stale food, this would be a 10-star KFC!“