Customers` Favorites
Customers` Favorites
“I ordered two subs today through the app, But I had accidentally ordered them to the wrong location (Opelika location instead of Phoenix city). Once I got to the Phoenix city location I quickly realized i had ordered it to the wrong place because they couldn’t find my order, so I called the Opelika location to see if I could cancel my order because of my mistake. I was told by a girl manager at the time that there is no exceptions for canceling order if I had ordered it ordered to a different location. I was super upset knowing that I had just wasted $23 and still had no lunch for me or my partner and didn’t want to spend that money again. so I had placed a case through the app to see if I could get any resolution to my problem. Until Rocco another store manager from the Opelika location called me to find out more about my problem. Rocky was super professional and immediately took action to resolving my issue. He even told me that usually if someone Accidentally orders it to the wrong location the other location will call them to see if the order is there and if it is they would remake it at the location, which was some thing that the other girl manager never mentioned to me even after I sounded upset. Big shoutout to Rocco for delivering great customer service, now I will be gladly returning to eat lunch here when I pass through the area!“
Customers` Favorites
“I was in this facility on Friday around 5pm. There were 2 men working. The man that sliced my sandwich knew what I wanted due to the fact I am a regular and I never change from my 13. He provided excellent customer service and was very efficient as always. I asked him his name and it's Harrison. I highly recommend giving him a raise. He does his job with a smile.“
Customers` Favorites
“Food was fresh, and served quickly. Good typical subway sandwich when you are on the road.Parking lot/building isn't placed in the best spot being just off the exit ramp though.
Parking: Parking was easy even with our camper, (we just had to took up a few spots) but pulling out of the lot to make a left is difficult being the interstate off ramp is right there by the entrance/exit.“
Customers` Favorites
“The food is always good but its located in a residential building with a one entrance parking lot that can get quite crowded at times. I only gave 4 stars because the last time I visited I went through the drive thru and I ordered a ft. long Philly Cheesesteak but when I got back to work they had given me some kind of pepperoni sub that I ate anyway ( it was delicious). I still want that Philly Cheesesteak sub but you can never call that subway because they never and I mean never have answered the phone whenever I've tried to contact this Subway.
Wheelchair accessibility: A nice wheelchair ramp at the front entrance.“
Customers` Favorites
“I did an online order 7/9 at 7:15pm and my daughter went inside to pick it up. I didn’t have a paper receipt so that I could possibly find her name but my daughter said the young lady was very kind and nice to her as she picked her food up. So thank you to the young lady that brightened my daughter’s evening. Stay blessed.“
Customers` Favorites
“Running errands in Opelika and decided to grab some Subway there instead of when I got back to Lanett. Best customer service/takeout in awhile. Ordered curbside pickup online and forgot they were not even half a block from Kroger so I was early & had to wait. Very sweet lady(didn't see a name tag)came out, confirmed who I was and let me know she's still working on my order. There was a long line in-store. No problem. I firmly believe the customer in front of you should be the priority, but soo very appreciated being kept informed. Few mins later another super sweet lady(again no name tag)brought my order out to me. Absolute wonderful customer service at its best. Always pass this location, but never ate there until today. B1G1 and off the chart service, thx for making my day even sweeter.“
Customers` Favorites
“You have excellent service and great location…. Awesome job!“
Customers` Favorites
“When I lived in Auburn, these sandwiches were a staple in my weekly lunches. Meeting dear friends for lunch was always the cherry on top!
This was a special day! A little blast from the past with a lifelong friend and fellow Auburn fan!“
Customers` Favorites
“I came into the store yesterday and was very pleased with the cleanliness, ease of ordering, and friendly employees in the store. I sat inside and ate my sub on my lunch break and it was a nice and non-overwhelming environment. Definitely recommend this location!“
Customers` Favorites
“food so good nice workers to“
Customers` Favorites
“Socially Distancing, TV on ESPN not politics, and staff friendly, prompt and store comfortable temp not hot nor cold but comfortable. loved the Auburn decor as welcome supporting University and incorporated Firefighters together. God Bless Firehouse!“
“The best chicken Salad around..absolutely loved it!!! I don't make a trip to Auburn without stopping“
Customers` Favorites
“Our first time there today.Service was great ,food was awesome.“
Customers` Favorites
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“There should be a twelve step program for this place...
I'm addicted to Olivias Old South... And Classic Carol... And the little cookies.. And the... Well yea, everything they have... I'd give y'all 6 stars if I couu. . Well guess what? I CAN give y'all 6 ⭐ ⭐ ⭐ ⭐ ⭐ ⭐s!!“