Jimmy John's in Phoenix

“I usually don’t review more casual restaurants, but I felt it to be worthwhile to note that the staff has always been excellent here in the little over 2 years that this location has been open.The last time I went there on Friday, I had placed a mobile order rather late (like a minute before I pulled up). Once I got to the window, the level of customer service I received baffled me. I was told in the absolute nicest way that the order was just printed up on their side and it would be a little bit before it would be done. Lol. It took like 30 seconds. I was thanked, and sent on my way.Honestly, the guys there were so nice that I felt like I had something in my teeth or something, but I didn’t! Maybe I can't explain how genuine and nice these guys were, but I drove off a little and said to my wife, no, I need to go in and say something, so I got my lazy self out of the car, walked in, and gave the gentleman a tip because I was just so impressed. I haven’t had service at this level in a casual establishment since pre COVID and it was a breath of fresh air. I have been going to this JJ’s since it opened and will continue to do so!(The team was 2 younger men, a taller black man who made this delicious treasure, and a thinner looking white male. Sorry I didn’t get names I just hope they get some kind of recognition)

Vegetarian options: The veggie rocks. It's literally just cheese and 'freebies' But pair that with JJ's amazing bread and you have a game changer.“

“This is my go to whenever i’m craving a sandwich. Jimmy Johns subs always know how to lift my spirits in dark times. The food is always so fresh, tasty and comforting. Plus, the staff is super friendly and welcoming which makes it easy to order a sub more often:)“

“The friendliest staff I’ve seen so far at a fast food joint. My boyfriend loves the jimmy peppers and the kind gentleman at the register told us that you can actually buy a whole jar of them for $17 plus tax which we did not know you could do. Both staff members were kind and kept up a conversation while making our food. 10/10 experience!“

“Antonio made our food so delicious, and the store was spotless. He was so kind and made our visit so comfortable. The ambiance was nice for dining in without any disturbance. All the instructions were followed, I ordered a toasted chicken & bacon ranch with no bacon, but I was worried they might miss that as I had a previous experience. He made it so perfectly. I had a bad experience with jimmy john's twice in chicago, but I gave it a try again today, and to my suprise, I had a very good experience. I'll be going again for good food.“

“Enjoyed my lunch today and I had an excellent sandwich! I’d like to share that Edna the Manager I believe displayed excellent customer service skills as another customer came in and was extremely hot and possibly dehydrated. Her empathy and compassion for this person was exceptional as she asked the right questions and took steps to get an emergency crew there to make sure this person was safe. It’s refreshing to see people really car and take the extra measures to be kind and helpful!
I will visit and eat at this location again!“

“I would like to take a moment to commend the exceptional service provided by the staff, particularly Cameron. His assistance in setting up my rewards has been valuable. (free sandwich and chips so far) & Cameron consistently greets me by name when I come in and asks if I would like to order my usual sandwich. Thanks Cameron! Please keep up the good work!

#1 with hot peppers is the perfect lunchtime treat 🤑“

“I placed a catering order online two days before I needed it, and everything went perfectly! It was ready for pickup exactly when I had requested, and everything was packed correctly. This was lunch for our wedding party on the day of our wedding, and because everything went so smoothly, it was one less thing I had to think or worry about. Much appreciated and highly recommend this location!!“

“I ordered my sandwich using the app and I should have just ordered at the counter. People who ordered at the counter were in and out before me. I had a reward for a sandwich that didn't show under the rewards tab so I ordered normally and then the reward showed on the home page after I paid. I guess I missed out on that. Anyway, I get my sandwich and get back to work to eat and they didn't add my mods from my order. Food was fine. Just wasn't the way I ordered it.“

“My office orders from here regularly and I finally decided to try a sandwich last week. It was really yummy! Our to-go orders have always been prepared and ready for pickup at the time as they were requested and drinks are made at pickup. Staff is always polite and welcoming. We have never had an issue and will keep coming back.“

“Love their sammiches, but their delivery policies suck!!!!!!!
They need to expand their delivery zones some.
When I lived around 20th Street and Bell road, there were two stores close by, on at 32nd street and Bell (about 2 miles away) and one at 7th Street and Bell (also 2 miles away).
The store on 7th Street would not go past 16th street!
The one on 32nd Street would not go past Cave Creek Road (24th Street)
I was only half a mile further and always ordered $50 or more worth of food!
They wouldn't budge!
Lost a good customer because of that!!!!!“

“Love the food, hate that I am expected to tip at a fast food restaurant. Would prefer that is taken off the options! Or pay your staff a service based wage and do not expect your customers to tip on a 20.00 dollar sandwich that there is no service provided.“

“I ordered from this location through DoorDash, for a small business meeting I was having. About an hour before my desired delivery time, I got a call directly from Jimmy John's letting me know that, unfortunately, they did not have a delivery person that day. (It was a Sunday.) While this was frustrating, I know that so many places are understaffed, and I really did appreciate the fact that the store called me directly - and with enough time to figure out another way to get the food. A friend ended up picking it up for me and everything worked out. I did want to leave a positive review because it would have been easy, especially since the order had been placed through DoorDash, for Jimmy John's to just ignore the problem or assume that DoorDash would let me know.“

“We ordered sandwiches for our company outing this past weekend and they were great. Jimmy John's definitely has great bread for sandwiches. Everyone one loved them. Wanted to make a note that they were ready on time and very helpful upon pick up. We mentioned them to everyone where they came from and told them to stop by this location to support it.“

“First visit to this JJ. Friendly service, yummy sub & JJ Jalapeño Chips were so good. Fresh bread🥖 Great Deal starting 2pm—Free upgrade to a Combo Meal.
Not so inviting for dine in though and kinda slow on making the sub. Otherwise, overall good.

Vegetarian options: Veggie and/or Vegan option

Dietary restrictions: They’ll work with you

Parking: Tight, Limited, Shared with several other places.

Kid-friendliness: Sure

Wheelchair accessibility: Yes“

“Just want to commend Raul for his excellent customer service. He was there all by himself with a huge line. He took his time, was nice to every customer and didn’t get stressed or flustered, took orders and made the sandwiches. Not to mention, he made mine correctly which hasn’t happened at JJ the last couple times I have gone.“

“I work down the street and I come here often. Let me tell you, the employee, Sage, is a Godsend! She is the MOST sweet and vibrant woman ever. She has always greeted me with a warm welcome in, and she has always has such a positive energy! She is efficient and she is lovely to converse with. She definitely needs a raise!!! Go Sage!“