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“Enjoyed my lunch today and I had an excellent sandwich! I’d like to share that Edna the Manager I believe displayed excellent customer service skills as another customer came in and was extremely hot and possibly dehydrated. Her empathy and compassion for this person was exceptional as she asked the right questions and took steps to get an emergency crew there to make sure this person was safe. It’s refreshing to see people really car and take the extra measures to be kind and helpful!
I will visit and eat at this location again!“
“I don’t know how this guy is so fast at making sandwiches… it is insane that I actually thought this was standard, but then I went to a JJ’s in Dessert Ridge I had to wait for 5min for my sandwich which is 20x longer than this place. It is not out of the ordinary to order and then have your sandwich handed to you“
“I went to the drive-through to order my sub. I asked for a cup of water. The cashier gave me a small little clear cup. I asked her if I could get a real cup of water. She said this is what they are giving out of water. She said if I wanted a cup, I would have to pay. I’ve never had to pay for a cup of water in my entire life especially this being Arizona and it being 116° today I’m very disappointed to find out we have to pay for a real cup of water. Especially seeing I made a purchase. I could see if I was just walking in and asking for a cup of water. I spent $ 13.00.“
“Love the food, hate that I am expected to tip at a fast food restaurant. Would prefer that is taken off the options! Or pay your staff a service based wage and do not expect your customers to tip on a 20.00 dollar sandwich that there is no service provided.“
“Antonio made our food so delicious, and the store was spotless. He was so kind and made our visit so comfortable. The ambiance was nice for dining in without any disturbance. All the instructions were followed, I ordered a toasted chicken & bacon ranch with no bacon, but I was worried they might miss that as I had a previous experience. He made it so perfectly. I had a bad experience with jimmy john's twice in chicago, but I gave it a try again today, and to my suprise, I had a very good experience. I'll be going again for good food.“
“I would like to take a moment to commend the exceptional service provided by the staff, particularly Cameron. His assistance in setting up my rewards has been valuable. (free sandwich and chips so far) & Cameron consistently greets me by name when I come in and asks if I would like to order my usual sandwich. Thanks Cameron! Please keep up the good work!
#1 with hot peppers is the perfect lunchtime treat 🤑“
“I ordered my sandwich using the app and I should have just ordered at the counter. People who ordered at the counter were in and out before me. I had a reward for a sandwich that didn't show under the rewards tab so I ordered normally and then the reward showed on the home page after I paid. I guess I missed out on that. Anyway, I get my sandwich and get back to work to eat and they didn't add my mods from my order. Food was fine. Just wasn't the way I ordered it.“
“My office orders from here regularly and I finally decided to try a sandwich last week. It was really yummy! Our to-go orders have always been prepared and ready for pickup at the time as they were requested and drinks are made at pickup. Staff is always polite and welcoming. We have never had an issue and will keep coming back.“
“We always get the #9 Italian, one no tomatoes and one no onions; both no Mayo. The bread quite often seems dry and stale, and the lettuce is cut to thin. I'm not a fan of Jimmy John's, but my wife is, so that's why we go there.“
Sandwich Shop • $
“I ordered from this location through DoorDash, for a small business meeting I was having. About an hour before my desired delivery time, I got a call directly from Jimmy John's letting me know that, unfortunately, they did not have a delivery person that day. (It was a Sunday.) While this was frustrating, I know that so many places are understaffed, and I really did appreciate the fact that the store called me directly - and with enough time to figure out another way to get the food. A friend ended up picking it up for me and everything worked out. I did want to leave a positive review because it would have been easy, especially since the order had been placed through DoorDash, for Jimmy John's to just ignore the problem or assume that DoorDash would let me know.“
Sandwich Shop • $
“I placed a catering order online two days before I needed it, and everything went perfectly! It was ready for pickup exactly when I had requested, and everything was packed correctly. This was lunch for our wedding party on the day of our wedding, and because everything went so smoothly, it was one less thing I had to think or worry about. Much appreciated and highly recommend this location!!“
Sandwich Shop • $
“Just want to commend Raul for his excellent customer service. He was there all by himself with a huge line. He took his time, was nice to every customer and didn’t get stressed or flustered, took orders and made the sandwiches. Not to mention, he made mine correctly which hasn’t happened at JJ the last couple times I have gone.“
Sandwich Shop • $
“We ordered sandwiches for our company outing this past weekend and they were great. Jimmy John's definitely has great bread for sandwiches. Everyone one loved them. Wanted to make a note that they were ready on time and very helpful upon pick up. We mentioned them to everyone where they came from and told them to stop by this location to support it.“
“I work down the street and I come here often. Let me tell you, the employee, Sage, is a Godsend! She is the MOST sweet and vibrant woman ever. She has always greeted me with a warm welcome in, and she has always has such a positive energy! She is efficient and she is lovely to converse with. She definitely needs a raise!!! Go Sage!“
“First visit to this JJ. Friendly service, yummy sub & JJ Jalapeño Chips were so good. Fresh bread🥖 Great Deal starting 2pm—Free upgrade to a Combo Meal.
Not so inviting for dine in though and kinda slow on making the sub. Otherwise, overall good.
Vegetarian options: Veggie and/or Vegan option
Dietary restrictions: They’ll work with you
Parking: Tight, Limited, Shared with several other places.
Kid-friendliness: Sure
Wheelchair accessibility: Yes“
“I usually don’t review more casual restaurants, but I felt it to be worthwhile to note that the staff has always been excellent here in the little over 2 years that this location has been open.The last time I went there on Friday, I had placed a mobile order rather late (like a minute before I pulled up). Once I got to the window, the level of customer service I received baffled me. I was told in the absolute nicest way that the order was just printed up on their side and it would be a little bit before it would be done. Lol. It took like 30 seconds. I was thanked, and sent on my way.Honestly, the guys there were so nice that I felt like I had something in my teeth or something, but I didn’t! Maybe I can't explain how genuine and nice these guys were, but I drove off a little and said to my wife, no, I need to go in and say something, so I got my lazy self out of the car, walked in, and gave the gentleman a tip because I was just so impressed. I haven’t had service at this level in a casual establishment since pre COVID and it was a breath of fresh air. I have been going to this JJ’s since it opened and will continue to do so!(The team was 2 younger men, a taller black man who made this delicious treasure, and a thinner looking white male. Sorry I didn’t get names I just hope they get some kind of recognition)
Vegetarian options: The veggie rocks. It's literally just cheese and 'freebies' But pair that with JJ's amazing bread and you have a game changer.“