Papa John's in Surprise

“Put my order in for a scheduled delivery at 530pm. The order came in super early I wanted it to arrive around the time I got off of work. I was a bit frustrated as I did not want to come home and eat cold pizza after a long days work in the sun. I called and talked to the manager on duty at that time. He understood where I was coming from and informed me he would have the order remade and delivered around the time I originally asked for as he said the order did not come in as a scheduled delivery. Sure enough got home right at 540 and the pizza was redielivered. That was exceptional customer service on there part and I thank them for this.“

“Hey Papa John’s,

Just wanted to flag something shady on your checkout system. I ordered using one of your specials…total came to about $25 after discounts. But when I went to tip, your app suggested “15%,” which turned out to be based on the pre-discount price of $47.

That’s not a 15% tip. That’s misleading. Most customers are in a rush and trust those buttons to reflect what they’re actually paying, not some inflated pretend total. It’s a sneaky move and feels like a cash grab, which isn’t exactly great for customer trust.

I think if a company’s confident in its product, it doesn’t need to trick people into over-tipping. Maybe take a look at how that’s set up, because this isn’t a good look.“