“Fast service and great staff, except for the one guy who passive-aggressively yells your name across the room and slams your drink down when it’s ready. Really crazy none of his coworkers have told him how abrasive it is - minus one star for him. Had a good laugh with some ladies one time at just how violently he yells the names.“
“There's an entire generation thats grown up with Starbucks. It just feels nice. Warm, inviting, equitable. Sometimes its not so good, sometimes better than usual. Regardless, the experience never really sways too far in either direction. Anyone needing a lesson in the experience of brand consistency see Starbucks“
“Absolutely brilliant staffing team and great quality of service. As a regular, the staff goes above and beyond for me every time! My only complaint would be that sometimes they play Taylor Swift on repeat, which can making focusing on my reading material rather difficult.“
“Love this cozy place, conveniently located. Today we tried their iced matcha lattes , one with strawberry cold foam and the other one with lavender cold foam. Both were great and we loved it💖 Staff are very friendly and helpful and they paid attention to detail. Thank you Henri and Thomas for your great customer service, really appreciate it.“
“Nice customer service, I haven't seen a few very curtouse staff recently. I don't know if they were switched to another location, but there are still a few of them. My drink is capuchino, latte, strawberry frappuccino, mocha crumble cookie with cream, cheese Denish.“
“Love this Starbucks and the atmosphere here is great. The Barista's are nice at this location but the Barista's at the Government St Starbucks are the best. I would recommend trying out this location if you like reading while you enjoy your tea or coffee as this location is a bit more quite than some of the other ones.“
“This location is the one that stays open the longest which helps if it's your birthday and you're in a pinch looking for a store that's still open before it's too late to redeem.
The staff here are always nice and the cute scribble on the cup gives that extra personal touch to brighten up one's special day.“
“This Starbucks has become a special part of my everyday life. I stop by almost every morning before work, and the kindness of the staff always makes me feel genuinely welcomed. Their warm smiles and positive energy help me start my day feeling comfortable and calm.
I don’t usually write reviews, but I truly wanted to say thank you. What you do here matters more than you may realize—it makes mornings brighter. I highly recommend this location.“
“My Starbucks experience was great...the staff and Baristas are always warm and friendly! Just like the Venti Hazelnut Latte I had ordered! Ahhh...take a sip and feel the crispness in the Chill of October... Great way to warm up, no need for mittens, when you have your Fav Fall drink from Starbucks! Have A Lovely Autumn... Have A Hot Latte from Starbucks!“
“Seemed to be a bit more of a wait than I'm used to. Not to order, that was quick and asked the right questions to get the right product.Waiting for the order to be filled. There were four people ahead of me in the store, yet it took fifteen minutes to get two drinks.Oak Bay Avenue and the Yates Street location seem quicker.“
“I was having a bad day and I asked the employee about what kinds of cold brews they had as I was actually unsure of what I wanted. Despite there being a long line, she was patient and so happy to genuinely help me. I asked if she knew how to make a special drink I saw one time a while back and she went to make it for me. Went above and beyond and made my day a little better. I think her name is Vernix (might be spelling it wrong). Thank you!“
“Alex ( i think ) was working at the starbucks by my work today and they were super understaffed and he was rushing around like no other and he found out a bunch of mobile orders didn't come in so he rushed to make those as i was waiting for my order to be done he got yelled at by some guy for something stupid and took it so well he found out someone else was trying to make me my drink so he gave me two he was so funny and calm and efficient someone get this guy a raise“
“If I remember correctly, when I was relaxing on April 27, 2024, I was guided by a barista who was so cute ☆☆ Thank you! ! While I was drinking, a quiet staff member just gave me two promos and I was so happy. Hey there! ! It’s strawberry and chocolate☆! ? Good to have! !
Today, 2024/07/28, I came here for drinks, and again I received a promo chai from the gentle staff, which I didn't like at all. Thank you for understanding how kind I am! !
Stay well! !
Vegetarian options: be
Dietary restrictions: If you listen
Parking: be! !
Wheelchair accessibility: I'll put it in“
“Had the best experience yesterday!! Abi and another guy with glasses accommodated all my needs and I had a fun time trying out a new drink. I wanted to switch out my spinach feta wrap for a grilled cheese, he did it with a smile and Abi helped me figure out customization for my drinks, they deserve a raise! Lol“
“The Starbucks in Tillicum Mall is a The staff are friendly, and the drinks are consistent with what you'd expect from Starbucks. However, there are some great local cafés nearby that offer a more unique and personalized experience. If you're looking for something familiar, this is a good choice, but if you want to support local businesses, there are better options close by.“
“Best Starbucks and service I’ve been in and got in a while! Super friendly girls, lots of consistency even during the busy hours! The vibe and atmosphere is so warm and welcoming since I’ve been in on a few occasions. The hot chocolate always tastes the same, bathroom and store front are very clean. Thank you for such a great experience while vacationing in Victoria.“
“Always busy but I really enjoy the service when you choose to stay for your drink. Free refill and a mug, not a paper cup.
You guys got rid of the sanpellegrino drinks and replaced them with Cove. Fine. But can you add the grapefruit one instead of the other strawberry one please.“
“We had to stop here because I needed some sugar for my low blood sugar. It was a rainy day and they have almost No seating inside. They had a lot for outside but it was all closed up due to the rain.
The Chai Latte was as good as always though. :)“