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“Veronica didn’t look at me, like Barista’s do at the outside Starbucks, when you ask for something specific. She said “let’s try it!” She put her own SUPER SECRET SPIN on the drink and it was HANDS DOWN the best frapp I’ve ever had! I called it V’s BB Sweet Cream Frap! Yes, the drink was great but the customer service that I got was way cool. I felt like I was joking with one of my “girls”! So DOUBLE PROPS for Veronica, her low key old school approach to customer service and her MAD BARISTA INVENTION SKILL!
Also, I’m so used to people looking down on me. I have an autoimmune disease that has slowly over the last 7 years taken my teeth. After losing my excellent dental insurance it was very hard to keep up with the deterioration over the years. I don’t go out, take pictures or even attempt dating because of the judgement I do receive when I’m out in public. I get it, I’m guilty of it too. I appreciate employees like Veronica who give me some normalcy when I take the chance, leave the house and interact with the world! I’m sure she had no idea what doing her job correctly, could do for this 52 year old single mom! Thanks for more than just the coffee Veronica!“
“I haven’t been to this Starbucks in a while..Today 05/30 Saturday morning as I walked in the workers were so welcoming. Say good morning not from one worker but from all. This felt so welcoming to me. When I come back to Brentwood this will be my go to Starbucks.. thank you all for your hard work !!“
“Reply to a review just left about this location from Simone. Are you sure you have the right location is my first question. Every time I visit this location I get nothing but great service. I am welcomed in every time even when they are slammed. Also you say you are a partner, well as an ex partner here I know that humans get things wrong and mistakes happen. If they have made a mistake they fix it right away no questions asked. And don’t you remember being new and making countless drinks wrong. These are people not machines. And if you come here so often and it’s always wrong maybe you are the problem and should find a new location.“
“Came to get my usual latte before I head out to commute to work and this team really pulled through and made it a short, but memorable experience for me, hope to come back more often.
This was amazing, this team knows how to make a great cup of coffee! Can't wait to come back!“