Neal's Coffee Shop

$$ • American, Diner

1845 El Camino Real, Burlingame
(650) 692-4281


Take-Out/Delivery Options


Reviews for Neal's Coffee Shop

The male server with the gold chain was very rude. He came to our table and grabbed the dishes, dropping the silverware on the table without any apologies. I could understand his behavior if the restaurant was busy, but it was almost empty. He didn't even apologize and he ruined any chance the other workers had of getting a tip. It's not professional to treat patrons in that manner! It is important to learn to control your emotions, especially at his age.

EDIT: I can tell from other reviews that this is not uncommon. I guess don't expect good service unless you are a regular. Seems silly given the location which surely attracts lots of foot traffic. Was told I could sit anywhere so I took an outdoor table. Waited 5-10 minutes to even be asked if I wanted a menu. Then waited 10 before i gave up and left. Place didn't look busy at all. They knew I was there and engaged with me twice... they just never got around to me I guess.

Horrible service! 100% ignored, unless you are a regular! We have had this happen 3 times. We came in today at 9:30. The staff was chatting with each other. Cooks, Waitresses, and Busser Wait Personnel. A gentleman at the "Wait Station" said we could sit anywhere. We did. No service came. We did not receive menus or eating utensils. Or offer of coffee. A couple came in after us. They got menus immediately. 3 people came over to their table. We got up and left. No one said full review

More Reviews(203)


Monday 7AM - 8PM
Tuesday 7AM - 8PM
Wednesday 7AM - 8PM
Thursday 7AM - 8PM
Friday 7AM - 8PM
Saturday 7AM - 8PM
Sunday 7AM - 8PM

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