“I don’t want to lower my star rating, but I was disappointed with the service during my dine-in visit. I waited a long time for my coffee and snack, only to find my order sitting on the counter. When I asked, the staff member said they had called me, but I hadn’t heard them. I understand this can happen, but a little more attention to customers and a follow-up when an order remains uncollected would make a big difference.“
“I only go to the drive through. Not often as coffee or blended beverages aren’t my thing. I usually go when I want something cold to to cool me down. They always recommend me a product when asked or I try the advertised product. Smooth quick service every time. Thanks.“
“Absolutely best Starbucks in Covina. I visit quite often when working in the area. I decided to sit at this Starbucks location for the release of the infamous bearista (pink strawberry glasses) last night (10:00pm-4:30am) around 3:35-3:45am the Manager Tina (who’s absolutely AMAZING!!!) arrived with her team. She immediately explained to us how many bearistas were available & that only 2 could be purchased by each customer. She was very professional & extremely polite when addressing us. She handled this launch very professionally, kind & extremely organized/fair. Definitely my go to place for future launches. Thank you sooo much for your understanding & kindness Tina (as well as your amazing team) which an amazing team says a lot about their leader/manager. Thank you for keeping us customers happy & we look forward to supporting you always 🐻🍓“
“This is the best Starbucks in San Gabriel Valley !
I usually start my day going to The Star ⭐ early !! The staff at this Starbucks starts my day off perfect. They are extremely nice, efficient, smart and fun!!!!🤩 Rosie, Sam and Janelle are super stars on an already great team! Thank you for making my day special !😊“