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“I always get great service from really nice people. My drinks have always been great... Until today. I received what I would call coffee flavored milk. (BTW I don't like milk much) The guy handed me my coffee super dark and I asked if he remembered the cream(honest mistake) He says,"oh yeah I'm sorry" and I watch him pull out a container that looked like a milk jug but assumed it must be cream. Go to my car and yuk! Awful milk. I sat there thinking until I convinced myself I didn't want to take this drink and took it inside. Another guy was there and I told him it tasted like milk and I wanted sweet cream. He asks me if I want a new or more sweet cream and I know it tasted too much like.. IT WAS MILK. He remakes it and while he's doing that he hear the first guy tell him, "I need sweet cream". He put his head down and then proceeded to make my drink without looking at my old order cup(since he tossed it in the trash). I watch him add the SAME 'cream' from the fridge below as the first guy does. He hands it to me and it doesn't have cinnamon dulce on top. He says he's sorry and before I say anything he adds cinnamon powder. I take it to my car, take a drink and it's WORSE than the first. Barely tastes like coffee at all but instead tasted like?? You guessed it.. MILK!!! This time I'm fairly sure he missed my 6 shots. Ok I'm not a complainer. But I enjoy my $12 coffee and spend over $200 on just coffee from Starbucks per month, easily. This is my first time giving in and complaining. My problem being, WHY LIE ABOUT IT?! TELL ME YOU'RE OUT OF SWEET CREAM SO I CAN DECIDE WHAT TO DO FOR MYSELF!!! ?“
“This Starbucks is convenient to the 160, has a drive-thru, and very pleasant staff. I ordered my new favorite, the venti Chocolate Cream Cold Brew, which was as tasty as could be. I only gave 4 stars due to there being a bit too much ice in this time. Possibly partially my fault, but top management should know people come through for the drinks, not the ice, and allow the local management to instruct their baristas accordingly.“