2.9
Average
126 Reviews
60 Crescent Drive Ste J, Pleasant Hill
“This review isn’t really about the cake itself, although it was absolutely delicious. It’s about the incredible service I received at around 9:30 PM on a Wednesday, when the staff had clearly had a long day and the store was just about to close. Cold Stone Creamery happened to be the only place still open until 10 PM, and I urgently needed a cake with a candle. It genuinely felt like a make-or-break moment. Not only did I get the cake and the candle, but the employee helping me asked what the occasion was. After hearing the story, he offered to add a custom message to the cake, even though I hadn’t asked for it. That small gesture meant so much and made the person receiving the cake incredibly happy. It was the kind of service that absolutely deserved a great tip. Thank you for going above and beyond. Unfortunately, I don’t know the employee’s name, but he was working the evening shift on June 23, 2026, and was a tall guy. I truly hope the managers recognize and appreciate employees like him, they make all the difference.”