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“Did an online order for pick up and things overall go smoothly. The guy that gave me the order is really nice but their kitchen staff is messing some orders up in the five minutes that I am there. They also miss my drink when they bring out my order. Some employees seem like they can’t focus on one job then go to another. They jump from kitchen then cashier then forget some items on your order. Make sure to check your order to ensure you get all you ordered before you leave.“
“I witnessed troubling behavior from a Genie Pool employee while waiting in the Chick-fil-A drive-thru in San Jose. Despite the staff working efficiently and professionally, this individual kept honking impatiently, clearly frustrated that things weren’t moving fast enough.
One of the employees—who I later learned was working on her birthday—was visibly shaken by the honking. She was trembling while trying to do her job, and it was hard to watch. That kind of aggressive behavior doesn’t just reflect poorly on the person—it reflects on the company they represent.
If this is how Genie Pool employees conduct themselves in public, I wouldn’t feel comfortable hiring them for any service. Professionalism and basic human decency matter.
Five ⭐ for the Chick-fil-A staff who handled the impatient Genie Pool employee with great customer service skills.“
“We had a 3-hour delay at SJC, walked the whole airport, and looked everywhere for gluten free options.
Based on what we saw:
We didn’t see much clearly marked GF anywhere
Reviews seemed to confirm the same thing. Even some places that seemed like they might work were not confident recommending GF
For us, Chick-fil-A ended up being the safest and best option at SJC.
The server confirmed:
Waffle fries are cooked in their own fryer
1) The regular chicken is in a separate fryer
2) They also have grilled nuggets if that’s your preference
3) It’s not a huge GF menu, but it’s one of our reliable staples overall, and at SJC it seemed like the best gluten-free option we found.“
“For those with kids looking for a Chick-fil-A with a play place, this one has one! Also, the employees were beyond kind. Cleaned the table just for us to sit down and then came by to throw away the trash on our tray - both things we didn't ask for and wouldn't have minded if they didn't do. Phenomenal customer service!“