Chick-fil-A in San Jose

“As a celiac, it's difficult to find a fast food option with accommodations. I was so happy I could order a grilled chicken sandwich (on a gluten free bun) and fries!

The workers were so helpful to confirm if they have a separate fryer for their fries, and even double checked with the kitchen to make sure.

The space was clean and bright.“

“We ordered sandwiches and waffle fries. We specially ordered waffle fries no salt. The restaurant freshly fried the waffle fries, but not re-fried waffle fries. Greatly appreciated! We got re-fried waffle fries from other Chick-fil-A for many times. We will come here often from now on.“

“Visited the San Jose location. The place was moderately busy, but the staff had a mixed vibe—Nicole was friendly and quick, but another employee seemed frustrated when I mentioned an order mix-up. They fixed it, but the attitude was off-putting. The new sandwich was tasty, and portions felt fair for the price. Parking was easy, but the wait time was minimal. Maybe more training on handling mistakes with patience would help?“

“This review is to recognize Enzo for the great service he provided. He was professional, friendly, and had a great attitude the entire time. He made us feel welcome and made sure everything was taken care of without making us feel rushed. It’s not every day you come across someone who genuinely cares about giving great customer service, and it definitely didn’t go unnoticed. Thanks, Enzo, for making our visit a great one!“

“I had such a wonderful experience with Miss Ann at Chick-fil-A in the airport yesterday.

I ordered my meal along with a peach milkshake, but she quickly realized they were out of peaches. She kindly offered me a strawberry shake, then turned around again with the sweetest apology because they were out of that too. With such a warm and caring voice, she said, “I can make you a chocolate one.” Although chocolate isn’t my favorite, her genuine kindness made it impossible to be disappointed. We both laughed, and I happily agreed.

What impressed me the most was that Ms. Ann expressed that she was willing to go above and beyond to find something else she could use to make me a shake. She didn’t have to offer that, but she genuinely wanted to make sure I left happy. That level of care and dedication is what exceptional customer service looks like.

Thank you, Miss Ann, for sending me off after a long trip with a warm heart. Your kindness, patience, and genuine care made my day. Chick-fil-A is lucky to have you!“