Baskin-Robbins
CLOSED$ •
About Baskin Robbins
Baskin Robbins Reviews
135 ratings
loved the 🦄 ice cream!
It’s a shame to see where this store has gone. The servers were polite and friendly(the only reason I gave it two stars instead of one) but the selection was terrible. 21 flavors and mostly basics and even some of those were lacking. Over half the bays were empty. None of the seasonal options. There was only one smoothie option and no visible way to do a float. The drink cabinet was empty. This was our second visit where is was like this. Won’t be back for a while.
Ice cream is always good can’t really go wrong with ice cream. However I would expect to wait like 20-30 minutes. They have one lady today who did amazing with being the only staff. She said the other two employees didn’t show up. Kinda crazy a manager wouldn’t show up to help. Shows how much management here cares.
Baskin-Robbins provides friendly and welcoming customer service, with staff often going above and beyond to help customers, even during busy times. The ice cream is served quickly and in good portions. The team handles custom orders, such as cakes, with skill and politeness, even when rushing. Customers have praised the employees for being kind and caring, especially during busy days when staff like Diana work hard to manage long lines and multiple orders. However, some customers noted that service can be inconsistent, with occasional issues like not receiving requested toppings on a Sundae or limited availability of certain items like bubblegum ice cream, brownies, or bananas. Despite these minor problems, the staff’s friendly attitude and dedication stand out, making Baskin-Robbins a popular choice for ice cream treats.