Customers` Favorites
Customers` Favorites
“Rock on, Jimmy John's! I placed my order online and was contacted almost immediately to let me know the soda order could not be fulfilled. I was offered other beverage options or a credit to my account, which satisfied me. When our order was delivered though, we realized it was missing a few things. Our driver promptly returned to the store and brought back everything we needed. Hardly anyone thanks folks for handling imperfect situations well, but y'all deserve it. Thank you! Thank you for handling an issue professionally and promptly, twice in a row. Thank you for getting us our complete and accurate order only 22 minutes after we placed it, even with a second trip! And thank you for doing it all with a great attitude!!“
Customers` Favorites
“Edit: they finally got back to me, and refunded all the charges. Very pleasant, and apologetic. I will be very careful when using the app, from now on.
I will start by saying that this review is not for the location, but for the management company that runs it. I placed an order through the app, and I got an error several times that said "something went wrong please try again". So, of course I tried again, five times. Right after my last attempt finally went through, I got five confirmation emails for five separate orders. I immediately went inside to see if they could cancel four of the orders. The shift manager, who was very nice by the way, said there was nothing they could do in the store and tried to contact his management company. They didn't answer nor get back to him in a timely fashion so he gave me their number so that I could call them myself. I tried to call, as they were supposed to still be open. All I got was an answering service. I tried for the next week to get someone to answer the phone. I realize it was a holiday, but the manager told me they were open the first day called, and I called for an entire week. I also left at least two messages. On the 6th day of trying to get a hold of someone on the phone, I finally got a human being. She also said she couldn't do anything about it and would give the message to someone who would call me the next day. Well, surprise, surprise no one ever called me back. It wouldn't be such a big deal but it was almost $60 worth of food that I paid for, and didn't get because it was ordered through an error on the app. I guess, at this point I have no choice but to try to dispute the charges with my credit card company. This is really frustrating because all they had to do was refund the charges, or let their employees cancel the orders.“
Customers` Favorites
“The last time I went to Freddy's (not this location), the wait was long and the food was overcooked. This time, I placed the order online and the food was ready before I arrived at the restaurant. They did mix up my mother's and sister's burgers and toppings, but they seemed to laugh it off, so okay. My food was surprisingly good, the bun was still crispy after arriving home and everything was tasty.
I will say that the chili dogs need more chili, as I had to take from my chili-cheese fries, because my dog was a little dry. Maybe put the chili on the side if you want to keep the buns crispy, idk. What I do know is that Freddy's has now replaced Sonic as my go-to for chili-cheese dogs, as my last visit to Sonic was a soggy mess.“
Customers` Favorites
“Usually choose to dine at a Carl’s Jr based off the service and quality of food and this location is always consistent in delivering both. You can usually tell if there’s proper management based off the employees moods/attitudes and the guy that most recently took/served my order, Zach, was awesome. Friendly, great work ethic and always seems to be putting in his best effort“
Customers` Favorites
“I went in this evening to get a sandwich and received some of the best customer service a person could ask for. they were a little behind and Star was working the front counter and went above and beyond the call of duty making sure I knew where in the process my food was. Even though there was a little bit of a wait, it was not a problem with someone whom knows how to work hard and is willing to be upfront about things going on. If she’s not a manager, she should be.“
Customers` Favorites
“My first time coming into the restaurant was amazing! One of the managers, Amanda “Panda” was so kind and helpful. She didn’t rush me and she took her time to describe the entrees to me. She even gave me a sample since my daughter has nut allergies. Kudos to the friendly staff, good service, and tasty food!!“
Customers` Favorites
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“The manager Joseph is fantastic. I have been to this location for many years and every interaction with this man has been great. Every issue I have he has fixed and gone above and beyond. I am still a customer and the sole reason is the work this man does. Pay him more or something.“