“I went through drive through to get a cup of hot chocolate, no whip cream. The cup wasn’t even filled up. I’ve noticed this at other locations as well, not just here. People are spending money, at least make sure the cups are just about full. Just something to consider.“
“One of the nicer Dunkin Donuts in the area. It’s the cool to see they draw the coffee out of taps.I really enjoyed the Nitro Cold brew. The staff is also super friendly and although they don’t have a lot of seating, the seating that they do have is very work friendly with wireless chargers built into the table and outlets as well.“
“I love Dunkin Donuts but you have to be careful which one you go to I frequent at least three or four of them in the one on Elm Street in West Haven they can't keep workers and they don't do your orders right I don't know why I don't know what's going on with them that used to be a really really good spot but they've gone“
“Good for a train station stop. I got a bottled water and two chocolate donut holes. The service was fast and friendly.They offered breakfast sandwiches, coffee, and of course donuts.They had a good selection of donuts for the small size of the store. Two checkouts made the line go quickly.“
“So I was really having a bad day today and I stopped at this location and I don’t usually come here but had to drop some stuff to my mom but the girls on shift were so friendly and bubbly I left with a whole different attitude I appreciate the kindness that they displayed smiles def go a long way“
“Josh and Luis is amazing. Helping a total stranger, but attached to Your Franchise Via Davina Brown..... Her location had no Ice and i just Handed Josh My cell Phone. And Boom!! All Dunkin's Fully operational. Luis banged out 5 large Bags of ice in less 20 minutes“
“I go out of my way to get to this Dunkin every day. They always make the coffee perfectly, the food is always fresh, and the staff is always friendly. The 5-10 minute wait is always worth it; they're busy because its New Haven's favorite Dunkin.“
“I can honestly say that this place is always clean and the staff are very punctual as soon as you walk in plus I was short $1 and the Man behind the counter went into his own pocket and put it in. I would continue to come here even if that didn't happen because of the cleanliness and service“
“Came from the other Dunkin in front of Walmart because of terrible service where the employee told me he couldn't take my order on his register and couldn't pay in cash and we needed to use the kiosk.On the other hand this shop neither had the front register open but the lady took my order on the drive thru register and I was able to pay that way. I have the app but my friend was inviting me and she wanted to use cash hence our desire to walk in.“
“Very satisfied with my visit. The employee was quick to take and serve me my order which included both an ice coffee and food that were both custom to my liking and he made both successfully without any mistakes nor took any extra time either. So 5 stars definitely for this location.“
“I'm not going to this DD. I call corporate office, sent an email also to let them know their employees on upper Whalley Ave. had CUSTOMERS lock out the restaurant, cars line up onto the main road. Told to wear a mask in drive or no service! While DD down the street was open to customers. Within days everything was back to normal.“
“We go here Monday thru Friday mornings. The people who work here are great. It does get busy often. This place has been here for years. I do miss the seating in the window area. It is small and it's only take out, but they help us get our day going with fast and friendly service!!Kid-friendliness: Autism and disability friendly.Wheelchair accessibility: It is on the ground level, no steps and just a single door entry.“
“This place ALWAYS makes my coffee correctly the first time ! The staff is friendly and this one girl I recently saw was so fast like an octopus or robot fast efficient and does multiple things at once faster than your average Dunkn employee“
“This is one of the best DDs ! The service is always good, the crew is very friendly and polite and they work well together, including when there's people out the door. They keep it moving, I will go out of my way just to buy my everything bagel from these folks..“