McDonald's in Norwich

“The food was what you get from McDonald's --sandwiches were ok, fries were excellent, diet coke addicting. The drive-thru was quick on this day. The surprise was the service. It was excellent with smiles and politeness turning what I thought would be an ordinary into a happy meal.“

“I have been there a few times recently over a couple of weeks for Dinner. The app to order and employees there are fantastic and the expiditing of my order have been great.

BUT, the dining room area needs effort. Each time I have visited this restaurant, toward the evening, there is food underneath the tables, on the dining room floor, used french fries container from previous customers and the tabletops (each different one that I sat at) are dirty and sticky. Each one that I sat at I had to use several napkins as a buffer between my food and the tabletops.

I DID NOT want to take images to embarrass their management team and McDonald's but this location needs to get their act together with their dining room area when it comes to cleanliness, a decent image and for consumers who prefer to eat at your location of McDonald's

What an excellent location right off Rte 395.

Very disappointed.

UPDATE 6/10/25

I was in town for work in Norwich Connecticut and I really believe that most management teams recognize that responding correctly is very important for a Business as with the McDonald's in Norwich, Connecticut on Salem Turnpike.

Thank You and to the shift manager and dining room employee on duty this night. I attached a few pics of this beautiful McDonald's restaurant right off exit 11 395 north.“