“This is in response to a complaint that we saw below. To start, the owner should commend his staff for their professionalism and courtesy in handling a difficult and rude customer from the wait staff to the manager. We were present as the incident unfolded. Gentleman rudely approached the staff with a complaint about his meal. Staff immediately went in the back to get a manager. Manager approached the customer. She asked the problem. He informed her. She asked for his receipt. Without hesitation she opened the register and counted out his refund. A coworker reminded her of the policy to get the name and phone number for refunds. The manager requested the information from the customer. He became agitated and tried to rip the funds from her hand. She again asked him to please provide the information. He asked why. She explained that when the registers were cashed out at night things needed to balance. She explained shortages came out of tips and it gave owners a way to contact customers to resolve complaints. It is common practice in all restaurant and retail establishments that when cash is disbursed from a register name and phone number are required. The man appeared to scribble something on the paper. As he exited he mumbled what sounded like an exploitive and yelled to the manager that he gave a phony name and number. A staff member open the serving container and unwrapped the burger. The burger was totally intact. it had never been sampled or bitten into. I repeat the staff was courteous and professional in handling this incident. I have been going there for years and would recommend it highly.The staff is exceptional. During Covid this establishment was one of the few that made arrangements to continue to service the shoreline. GREAT JOB AS ALWAYS!!!“
“Stopped by with little man who Smiled ear to ear when I told him it’s open for the season! So of course I HAD TO TAKE HIM! The service at the counter was very friendly, and very fast. (Take the chance in my review to remind you all to TIP YOUR SERVERS!!) put a couple bucks in the bin and went on our way. He was too excited to sit still long enough for a perfect photo: but I know we’ll be back for plant more!“
“The burgers are great. French fries ,fantastic. Grilled mac and cheese, don't waste your time. I can't blame them, no one seems to know how to make mac and cheese anymore. The service was great and the girls waiting on us were wonderful.“
“The two men who took my order were so unbelievably kind. They greeted my boyfriend and I with "good afternoon", asked us how our sandwich was while eating. When we were leaving we said thank you and he had the biggest smile on his face. He was the cutest man, he was very genuine and pleased that he made a great sandwich. I would recommend it to everyone! Food was amazing as well I might add.“
“Great lobster rolls and beautifully cooked fries at Kim's beachy "shack" right by the sea in Old Saybrook. Lots of quality lobster meat on a beautifully grilled brioche roll. Fries were crisp, hot and delicious, made with really good potatoes too.“
“Grabbing a quick lunch on the go I was pleasantly surprised at how delicious the chicken cutlet sandwich was! Friendly counter person. Only a few minutes waiting. Fresh, delicious & hot chicken cutlet sandwich. The grounds are really pretty with seating, flowers & fun decor.“
“The owners were super friendly and made excellent sandwiches! All the ingredients were perfectly portioned and evenly placed, they took their time with the sandwich and didn't just throw everything whichever way which we appreciated :)“
“Excellent Experience. Stopped at that Subway to buy myself and 2 workers lunch on the way back from a job. The 2 ladies working were very friendly, polite and attentive. The elder of the 2 who had taken care of me made a great wrap suggestion and the food was great. Besides the friendly staff there are chairs outside to sit in which was great on such a nice day.“
“I just stopped at this subway to grab a tuna foot-long, and John recommended the roast beef, so I went with it… Great guy, and a fantastic foot-long sandwich. Very happy I stopped here and listened to his recommendation… Thank you.He even cut them in half for me, which I didn’t ask for, but I think it’s great.“