“First time inside. Staff were very friendly product was brought out to me quickly excellent atmosphere and very clean!
I will be back and I can see why the drive-through is so busy during the week!
I specially like their coffee cups that are able to be held without a sleeve. Good lids. “
“The early morning staff, managed by Ailin, is phenomenal. Jaylee, Leezy and Elizabeth manage a full drive up window expeditiously and with grace. I order the same coffee, and at times a donut.
The drive thru lane was not created in a practical way. It can be hazardous for many drivers.“
“March 12th 2026 .
First time at this Bonita Dunkin ! I've driven past it so many times while it was being built, and now that it's open, I finally dropped in! 🍩☕ #Dunkin #Bonita #Coffee
It's a smaller Dunkin, as it primarily operates as a drive-through service location, though you are still welcome to enter and place an order at the counter.
I placed my mobile order and walked in to pick it up. I just wish there was more of a greeting IE: a simple, good morning, as you walk in. Just feel like they're NOT happy to do their job. DOWN RIGHT POOR CUSTOMER SERVICE TODAY. I've been to many other Dunkin locations, were I do get a good morning greeting from the employees, but not at this location.
I think the lack of face to face interactions with customers since this location is a mostly drive through. They don't know how to interact with people face to face.
Just my POV.“