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“This is by far the best Dunkin Donuts! Elson, the Manager, is always so happy and extremely kind! He provides outstanding customer service and so does his team. He gave my daughter extra munchkins and when she opened the box, she was so surprised! Thank you for providing exceptional customer service and for making our day!“
“went in for a quick coffee and donut and honestly ended up staying way longer than i planned. the staff was super friendly and even helped me pick out a new drink when i couldnt decide. the coffee was perfect not too sweet and the donut was fresh. definitely coming back.“
“I wanted to take a moment and write a 10-star review for this location. Most notably, I interacted with Savannah and Phillip who really went out of their way to make sure that my order was exactly as I asked for and we're both super friendly and made me feel welcome. The food in the store is always superb and they always have great customer service. Many people complain about every little thing but I'm the opposite and believe at giving the accolades and respect when a good job has been performed. There was also another gentleman and nice woman that helped out with my order on a different day that I want to give credit to. I just don't remember their names. All in all amazing service at this location.“
“1 employee working for Dunkin Donuts. She was busy, efficient, friendly. Not a clue on what her pay rate is, but it should be doubled!! My coffee number 2848 @ 11:16 am, on October 12th. The iced Caramel Latte, with a shot of espresso was one of the best coffees I’ve had. Thank you to the young woman who prepared my coffee.“
“Eric at this Dunkin location is a rock star. He was short a staff member, and I walked in at ~5:15 A.M. with a pretty large order. He had no complaints, no bad attitude, and no issue with fulfilling the order. He made sure I had everything I needed, and took care of me in a timely manner (while simultaneously taking care of the drive through orders). We will absolutely be going back to this location for future orders.“
“I live up the street from this location. I only had 1 oreder issue with them in 8 months, and it turned out to be my bad lol.
Excellent service though. Always. Case in point: this morning I ordered online like I normally do and walked down the street to pick up my order. This is just after 5:15 AM. The person behind the counter serves the 2 customers ahead of me (2 cops about to start their shifts), a drive-thru order myself and the gentleman after me without missing a beat or much lag time and the best part is the entire time he had a kind disposition and smiled genuinely. I couldn't help but notice he was all alone...so I asked him what happened to his crew? He said his baker never showed up. How many of you would still be as kind as this man? Dunkin GIVE THIS AMBASSADOR OF EXCELLENCE A WELL DESERVED RAISE AND PAID VACATION AND FIRE THE BAKER!“
“I had to share this because great customer service deserves to be recognized 👏
I recently stopped by to pick up a special “proposal” donut box, and unfortunately they were out when my husband first went. I came back later after my shift, and although I didn’t catch her name, there was a young blonde employee working who completely turned the experience around.
She went above and beyond in a way you just don’t see every day — she actually gave me her personal item so I could still have what I was looking for. That level of kindness, care, and dedication is rare.
This employee truly treats customers the way we all hope to be treated. Hands down, one of the best customer service experiences I’ve had. I really hope management recognizes what an amazing person they have on their team! 🌟“
“I had an excellent experience at Dunkin’. The customer service was outstanding staff were friendly, attentive, and very efficient. My order was prepared quickly and exactly as requested. It’s always refreshing to receive such consistent and positive service. I will definitely be coming back!“
“i LOVE this location! they make the coffee and food so good! they even replaced my small coffee this morning when i got it at another location and it was not made rite! ty to this staff! love you! love the food/ drinks at this location! they make the food better here. especially the bacon and mini bagels! but if you go here when there is any sort of line for the drive thru, this location is a little slower compared to others in the area, like the one by Rayma elementary. they move lines so fast it’s crazy. and i know this location had a broken speaker for a while in the drive thru so could be why. but the fact that they consistently make the food/ drinks perfect so you can count on that is something i LOVE!
UPDATE: take note all other dunkin locations! haha. (food pics below) this is how you make the food perfect!! omg i love this location. i go out of my way every morning to go to this one bcuz i can count on them to make everything perfect! they cook with love! ty!“
“Arguably the friendliest, cleanest and well run Dunkin I've been in. The manager, Amanda, does a fantastic job motivating her staff to deliver great service. It shows because you get the same level of great service when she is not there. Great job to her entire staff. Again, very friendly staff! Thank you“
Coffee Shops • $
“I came in for a coffee today while waiting for my friend at the airport. I brought my own cup because I believe that using styrofoam is wrong. It takes millions of years to break down. I asked if I could put my coffee in my own cup and was told no. I understand its not the people who work there's fault but its not right. Dunkin donuts need to be more earth conscious. I gave 5 stars only because I do not believe in degrading a business, but they should use more earth friendly cups and if a customer brings there own they should be able to use it. Great fresh coffee and kind workers!“
“I have had a negative experience at this location with one of the cashiers at the drive through very early in the morning. She was by herself and got slammed and was rude right off jump, but I called her out on it and told her to chill and have a good day.
Everyone else has been on par!
We all need to remember not to let our emotions get the best of us. Thanks Dunkin' Team for helping me get through my mornings!“
“I've been to other Dunkin stores around the area including Cape Coral, but this place has the best Avocado bacon toast ever! The other Dunkin stores don't even come close. Their coffees and donuts are equally as great! Other stores need to take a lesson from them and their wonderful employees!“
“At first I was frustrated that they didn’t have someone on register and I saw the two prominent self order kiosks at the register. The drink and wrap up took about 20 minutes to get from entering to receiving them. The tables were shuffled and dirty. But then they welcomed some customers by name which adds a significant value. Was the drink good? Definitely not. Is it fine? Yep it is.“
“Every day early in the morning the amazing crew of this facility take care of our workers . But specially Vanessa. Outstanding customer service and very fast, clean and friendly performance . I drive all over from downtown Cape to buy there. Because of the way they treated me . I recommend with everyone I know . Good “
“Food was perfect, everything was as asked, one of the drinks had cold foam add on, as Nathaniel in the window was passing it to me he noticed it didn’t have the cold foam and asked me the drink back to put it there, thanks to him I’m very very happy with this place, thank you!“
“I don't know what the negative reviews are talking about, because I genuinely believe this is the best Dunkin I've ever been to. It's clean and staff is so friendly. Chocolate banana iced coffee with an added espresso shot was yummy and so was the bacon croissant breakfast sandwich. Many other dunkins I've been to in the past couple years have been enshitified. This one is actively fighting enshitification due to the state of our current economy.“
“Dunkin is always good, but this location is really good. I went there for the first time today, and when I first walked in I wasn't excited because there were only order screens. However, we were quickly greeted and got all of our stuff really quickly. I have to say there was one younger girl working behind the counter, I didn't catch her name, but I wish I had. She was so sweet! She was high energy and so kind. Her bright and positive personality shone through with the customers and the other employees. I wish I would have caught her name so I could call corporate and tell them how awesome she was. I am still smiling, almost 3 hours later.“