Bonefish Grill

$$ • Seafood, American

Hours:
3237 SW 35th Blvd, Gainesville
(352) 377-8383

Ratings

Take-Out/Delivery Options

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Reviews for Bonefish Grill

Usually service is great, I’m not sure if they are understaffed this week, but I placed an order to-go and when food came out, there was not any bread, which was included per order selection/confirmation. The hostess was respectful and let me know that they didn’t have any ready at the time and if I were to wait 5-10 mins, some should be out for me. I ended up waiting 20 mins and finally decided to call to see if she had forgotten about me. She let me know that the customers...read full review
Now, I’m sure you guys wouldn’t talk to your customers so rudely while verifying the status of an order so why do you feel so comfortable speaking to a delivery person this way? Poor customer service skills, and poor attitude. Consider that people picking up an order could also be potential customers that you can also lose. Everyone hates work, but part of being on the job is not taking it out on people you’re working to serve. I would expect better from a high class restaurant.

Thank you Alexa for the best service we’ve had in a long time . We did not want to be rushed thru appetizer and she was very accommodating. She listened to our conversation and heard “birthday “ mentioned . Didn’t make a dig deal out of it , but gave me a BD card with a coupon for free Bang Bang shrimp on the next visit ! Of course we’ll be back

More Reviews(247)

Hours

Monday 11AM - 10PM
Tuesday 11AM - 10PM
Wednesday 11AM - 10PM
Thursday 11AM - 10PM
Friday 11AM - 11PM
Saturday 11AM - 11PM
Sunday 11AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.