Pollo Tropical
CLOSED$ •
3900 SW Archer Rd, Gainesville
Pollo Tropical Reviews
To start this off, the workers were very nice. They were playing and joking around with the baby. They are the only reason why I give them why I gave them a two star. However, the food was not that good. My chicken was tough and dry (overcooked) and my mashed potatoes were soggy. The restaurant was hot and sticky with no clean areas to sit. All of the tables looked disgusting even if they were wiped down. I suggest to cook the chicken for a little less time and to clean the restaurant.
Obviously, something is wrong with this restaurant. There's a need for the corporate office to intervene and fix this place. It's nowhere near to the name "Pollo Tropical".That's not the Pollo Tropical I'm used to in South Florida. Too many inconsistencies!
I have loved PT starting with when they first opened 25+ years ago when I lived in Orlando. I have since moved to Ga but always make a point to get my PT fix when in Florida. Sadly all the reviews I have seen when looking for one during my recent visit were so negative. Rude employees, inaccurate orders, being out of stock, etc. what I did NOT find at this location was rude employees. Allison who took our order was sunshine . But unfortunately she had to tell me they were out...read full review
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