Pollo Tropical

$ • Chicken, Latin American, Fast Food

10989 San Jose Blvd, Jacksonville
(904) 288-5990


Take-Out/Delivery Options


Reviews for Pollo Tropical

Came in Saturday between 5 and 530pm. Waited in the drive thru for a few minutes no one answered. I went inside to find 6 employees standing around. The young lady with the head piece looked at me and turned away. A tall young man took my order then proceeded to tell me that I can take my receipt when it comes up, as he walks away. I then noticed them putting the food on the plates with NO gloves on. They were careful to just touch the paper the food was on and not the food itself....read full review

The food was great as always. But they have made some changes to the establishment. You can no longer access any beverages or condiments that were once located on the dining floor. I believe this is due to the pandemic. Better safe than sorry. I give them 4star for not offering all of the condiments as they used to.

New to the area.First time we ordered or came in very good and we are completely satisfied with the food and the service. Totally recommended the Cuban sandwich. Ordered again waiting for the same delicious Cuban sandwich and to my surprise it was completely dry, no pickles no sauce. Very disappointed

More Reviews(182)


Monday 10:30AM - 8PM
Tuesday 10:30AM - 8PM
Wednesday 10:30AM - 8PM
Thursday 10:30AM - 8PM
Friday 10:30AM - 8PM
Saturday 10:30AM - 8PM
Sunday 10:30AM - 8PM