Pollo Tropical

$ • Mexican, Chicken, Latin American

10989 San Jose Blvd, Jacksonville
(904) 288-5990


Take-Out/Delivery Options


Reviews for Pollo Tropical

I've eaten here a few times over the past year. The build a bowl is good and so are the sides. When I order the chicken it's always dry and hard. I live right down the street but Pollo Tropical is not one of my choices to eat at. Price is good but quality isn't always good.

We usually get it every Saturday, it is always a hit or miss as far as taste. When it’s good it’s good but every other time it’s salty or rice is stale. They are only doing drive through and it probably takes about 30-40 min to drive off. So as long as you know it’s going to be a wait. Employees are not rude but communication is lacking. I waiting at the window about 75-7 min today to get my food, I have no idea why. ??‍♀️ A simple “hey we are waiting on ___”...read full review
Well where should I start? me and my clients went to the pollo tropical on San Jose Blvd.. A lady(probably a manager) told us we had to sit outside on the patio because of the covid-19 policy.. so we went outside.. other customers started coming in and she didn't say anything to them as they sat in the dinning room(not outside) I didn't worry about it because I didn't wanna get my girls all winded up so I left it alone.. then we got our food? it was disgusting ? the chicken was...read full review

More Reviews(184)


Monday 10:30AM - 10PM
Tuesday 10:30AM - 10PM
Wednesday 10:30AM - 10PM
Thursday 10:30AM - 10PM
Friday 10:30AM - 10PM
Saturday 10:30AM - 10PM
Sunday 10:30AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.