facebook instagram facebook instagram

Pollo Tropical

$ • Chicken, Latin American, Fast Food

Hours:
10989 San Jose Blvd, Jacksonville
(904) 288-5990

Take-Out/Delivery Options

Customers' Favorites

Pollo Tropical Reviews

2.3 (118)
Came in Saturday between 5 and 530pm. Waited in the drive thru for a few minutes no one answered. I went inside to find 6 employees standing around. The young lady with the head piece looked at me and turned away. A tall young man took my order then proceeded to tell me that I can take my receipt when it comes up, as he walks away. I then noticed them putting the food on the plates with NO gloves on. They were careful to just touch the paper the food was on and not the food itself....read full review
The food was very salty, the employees do not serve you very well, they are not friendly, the customer service was very unpleasant, you asked them something and they did not answer you, they left you waiting, they turned their back on you and someone else came to take your order again. They had to ask the manager, something he never did. He went to joke with his colleague and came back and said no. They gave me the incomplete order, you have to go with the receipt to order the...read full review

Just departed the drive through and the window lady doesn't have any personality or care to place eating utensils in the bag! How are people continually being hired that don't care, or have job responsibilities??

More Reviews(332)

Ratings

View all photos

Hours

Monday 10:30AM - 11PM
Tuesday 10:30AM - 11PM
Wednesday 10:30AM - 11PM
Thursday 10:30AM - 11PM
Friday 10:30AM - 11PM
Saturday 10:30AM - 11PM
Sunday 10:30AM - 11PM
Updated on: