Pollo Tropical

Name: Pollo Tropical
Address: 25570 Sierra Center Blvd, Lutz, Florida, 33559, US
Telephone: (813) 579-1625
Price range: $
Rating: 3

$ • Chicken, Chicken Shop, Latin American

Hours:
25570 Sierra Center Blvd, Lutz
(813) 579-1625

Menu Order Online

About Pollo Tropical

Pollo Tropical is a restaurant that offers a complex menu, but the service can be slow and disorganized. The restaurant often seems understaffed, with only one person preparing orders and handling take-out, which can lead to mistakes and delays. One reviewer had to wait for their order, which was mistakenly given to another customer, and another reviewer had to ask the manager to prepare their food. The food itself is decent, but the service can be slow and the staff may lack a sense of urgency.

In addition to the service issues, the restaurant has some cleanliness and maintenance problems. One reviewer reported a strong odor from the restrooms that was unpleasant and made them want to leave. Another reviewer noted that the dining room was dirty and needed attention. Overall, Pollo Tropical has some issues with management, quality control, and staffing that need to be addressed to improve the customer experience. The restaurant's complex menu and decent food may not be enough to overcome these problems, and customers may reconsider dining in or ordering take-out.