Chick-fil-A in Miramar

“This Chick-fil-A location is surprisingly never busy, which is quite unusual for the chain known for its long lines and high demand. However, one thing that stands out is the noticeable division of labor between the employees. Outside, only guys are working in the sun, while inside, almost all the staff are girls, except for one girl who is outside under an umbrella, seemingly more relaxed.

It's hard not to feel sorry for the guys working outside in the intense Miami summer heat. The contrast between their situation and the cooler conditions inside is stark. While the girl outside has some shade, it's still not comparable to the comfort of air conditioning. This imbalance in working conditions is something that definitely needs to be addressed by management.

Improving the rotation of staff between indoor and outdoor duties could make a big difference. Ensuring everyone gets a fair share of time in the more comfortable indoor environment would help alleviate the burden on those braving the heat. This adjustment would not only improve the morale of the employees but also create a more equitable and efficient working environment. Despite the lack of crowds, addressing these issues would enhance the overall operation of this Chick-fil-A location.“

“I don’t usually complain, but my iced coffee wasn’t made to my liking, it was much too dark, and the milk-to-coffee ratio just wasn’t right. It honestly took a lot for me to get out of my car and ask for it to be remade. When I did, it was remade the same way and still not to my satisfaction.

That’s when Ra’Niya stepped in and completely turned the experience around. She offered to make the coffee herself, and it came out perfect. Both she and the manager reassured me that it was no problem at all to remake it and took the time to ask about my preferences. Thanks to them, I now know my perfect iced coffee order, half cold brew, half milk, with two pumps of vanilla.

I was so impressed by the care and kindness Ra’Niya showed that I went back again today, and she delivered the same amazing service. It’s the small things like this that make such a big difference and keep me coming back.“