Starbucks in Plantation

“We love coming here, when Saen is there the vibes are just right. He is kind, he is friendly, he makes the whole experience and another coworker that is there too when he usually works.

We come here pretty often as we attend karate couple days a week and this is our go to. Great job to them. Keep it up!“

“I wanted to share some feedback about an experience I had this morning, as well as something I feel has changed about Starbucks over the years.

I honestly miss the good old days when Starbucks seemed to put more emphasis on making things right for customers. I remember when, if an order was made incorrectly or a customer had to wait an unusually long time, employees would apologize and sometimes give you one of those cards for a complimentary drink on your next visit. It was a small gesture, but it made you feel like Starbucks actually valued your time and your business.

This morning, I placed an order online for pickup and arrived at the store at approximately 7:07 a.m. I could see my drink sitting under the Nitro Cold Brew machine, but it had not been filled or completed. I stood there waiting until someone eventually asked if I was waiting for something. I told them I was, they asked for my name, and only then did they begin working on my drink.

At that point, the Nitro Cold Brew machine stopped working and the employees were trying to fix it. I completely understand that equipment breaks and things happen that are outside of an employee’s control. What bothered me was the way the situation was handled.

Instead of acknowledging that I had already been waiting or simply saying something like, “I’m sorry for the delay, the machine is having an issue,” I was just told, “The machine is going to take a few minutes to fix. Do you want regular Cold Brew instead?”

I said yes because I was already in a rush to get to work, but there was no apology for the wait, no apology for having to substitute the drink I had actually ordered, and really no acknowledgment of the inconvenience at all.

I’m not writing because I expect Starbucks employees to control whether a machine breaks. I’m writing because basic customer service and common courtesy seem to be disappearing. A simple apology and acknowledgment would have gone a long way.

Starbucks used to be known for the experience as much as the coffee. Those small gestures, including the complimentary drink cards when something went wrong, made customers feel appreciated. I really wish Starbucks would bring some of that culture back and encourage employees to take a little more ownership when an order is delayed or cannot be made as ordered.

Thank you for taking the time to read my feedback. I hope it is taken into consideration.“

“Normally when I go to Starbucks on my way to work, I always use the drive-thru. Today, I decided to take the time to go inside and place my order in person — and I was wonderfully surprised.

I was helped by an older gentleman, perhaps over 75 years old, who could easily have been my father. His service was truly special. He was working at the register and took my order with the best attitude — smiling, even singing when I gave him my name. He was funny, warm, and had a personality that completely lit up the entire store.

I regret not asking for his name — you can’t miss him, he’s surrounded by younger employees, and he truly stands out!

I was so impressed by how efficiently he handled everything — processing payments, fixing the receipt machine, and taking orders all at the same time with incredible agility. I decided to sit down with my coffee and simply observe. Every single person who walked into Starbucks and passed through his register left with a big smile because of him.

I want to express my heartfelt gratitude to Starbucks for giving opportunities to people like him, regardless of age. True success lies in valuing individuals who provide exceptional service with a genuine smile.

I invite everyone to visit this location and experience it for themselves — it’s the kind of moment that brightens the rest of your day!“

“Starbucks is great, drinks are excellent, staff is well trained and the store is in good location. We come here often and for a long time. Store could use an upgrade same as the one in university, it’s due because you can see it in the furniture, floors, and walls, age is showing. Staff makes everything better though, always friendly and with a smile ready to help. Expensive as everything else in south Florida. Location is in a publix plaza with lots of other stores and different restaurants. A pizza place coming there soon too. Exiting“

“I stopped by today to try the new pumpkin spice latte, and it was delicious! I believe my server's name was Raquel, and she was incredibly kind and made my drink perfectly. I also noticed she was working by herself, but honestly you wouldn't have known it from the service. She was quick, attentive, and handled everything like a pro. Exceptional service all around, I'll definitely be back!“

“I know this location is on the way to work but it’s such a cute experience every time. Professional, always. Polite and respectful every time. But when they actively interact with you. It’s too early when I get there but their happiness every time is so positively infectious. Love love love.“

“i’ve been meaning to leave this location a review for a while. Everyone is super friendly and my order is always right. And trust me, I’m a Starbucks connoisseur and can come Up with some difficult concoctions. There’s a couple locations by my office, but this has become my one and only simply because the customer service And efficiency. Special shout out to Jake and the whole team for always greeting me by name And telling me to have a great day. This is now a second reason by getting coffee is the highlight of my morning❤️“