Chipotle Mexican Grill in Winter Springs

“I order from here about 1-2 times a month. I always order ahead and pick up in the drive thru lane. The employees are very nice when they greet me at the window. Lately I’ve been getting the red chimichurri sauce because I really like it, but they always toss it haphazardly in the bag so when I open it everything is covered in oil. I always get a side of chips and they are stale about 50% of the time, which seems to be a Chipotle standard at any location. Only one time my order was incorrect, but all it was is they forgot to put salsa on it. Not ideal but not the end of the world. My portion sizes are always acceptable for me. Overall I have no issues with this location. I was surprised to see so many negative reviews.“

“I wanted to give a shoutout to Aidan, who I believe is a manager at this location. My little guy wasn't feeling well today and unfortunately threw while eating. Aidan went above and beyond by helping clean everything up with kindness and understanding, and he even replaced our kids' meal.

His compassion and excellent customer service during an unexpected situation meant so much to us. Thank you, Aidan, for turning a stressful moment into a positive experience. Chipotle is lucky to have you!“