Dunkin' Donuts in Gainesville

“So I’m a loyal Dunkin’ coffee fanatic. I love the Dunkin franchise and not a lot of people care to review franchises but then there are people like me. I want to give credit where credit is due. I know it’s a long review but I promise it’s worth it. I’m in Georgia for a short time and I happen to be in Gainesville. I want to give the Gainesville location dunkin some credit. There is a reason why, despite it being a small town, this store is still standing. I went one morning and it could’ve been an off day for an employee or something…we ordered two medium hot drinks and received them half-full. In the time I’ve been going to all sorts of Dunkin’s all over the states, this was the first time I’ve experienced this. Feeling frustrated and cheated on paying for two drinks just to receive practically one felt unfair. I reached out via email about this concern…and like I said, it may seem like it’s not a big deal and I actually wasn’t expecting much out of this. But the next day, the director reached out to me and then the day after, the area manager reached out to me to make things right. She offered to correct this either remaking our drinks or giving a refund. Either way, I’ll have to go in person to request this. I went in today to the location and it’s actually a very nice location, fyi, clean and kept up. I told the store manager what was going on and he and his team quickly corrected this by making two drinks we requested. With all that being said, Dunkin showed me teamwork and client/customer satisfaction and support. I hope others will know that they are willing to go the extra mile. So, thank you Dunkin. I’ll definitely be back if I’m in town. Till then, let’s sip!“

“Been to this Dunkin' several times while visiting friends that live nearby. I've always come around early to late afternoon and it doesn't seem too crowded which is a plus for me. Service has been alright for the most part. I've never had a negative or disappointing experience at this location. On one occasion, while waiting for my friend to return from work, I killed some time by going here and ordering at the time the new avocado toast with bacon bits and a sweet tea. The toast tasted great with the bacon bits and avocado blending well together. The sweet tea was also good. Not too sweet, but also not too bland. Just right. Overall a great place to go for snacks, coffee, relaxing and checking out the wifi!

Kid-friendliness: Kid-Friendly environment

Wheelchair accessibility: There is a wheelchair ramp by the entrance.“