Dunkin' Donuts in Cumming

“Have always had great service but today I accidentally made a mistake on my mobile order and Jason insisted on helping me and fixed the problem. Not only did he fix it but he did it with so much kindness and patience especially when the error was 100% my fault.

Thank you Jason for making my crazy morning so much better!“

“I love decaf coffee ☕
Sesame bagels 🥯
And nice people with good energy. ✨

Decaf coffee, fresh sesame bagels, and kind people.
Simple things make the best mornings. 🌅

Good coffee.
Warm bagels.
Nice people.
Peaceful mornings.“

“Man you wouldn't believe the service at this location Cheryl and Erica are 2 of the best mangers I have every seen I eat in alot and I am just amazed they know right where to be they move from mobile to drinks to cook on top of taking order and they build a amazing crew you can see how well they all work together you can hear the little jokes at laughter between all of them some times soooooo amazing. To watch great job Cheryl and Erica you to are the best“

“This is by far the best dunkin in the area. I actually pass the one on the corner of 141 & Castleberry to come to this one. The coffee is always made with love and correct. The service is always fantastic. So glad they have electronic tipping now bc I never have cash. Thank you guys!“

“This Dunkin’ in Cumming is a super convenient stop for a quick coffee and something to snack on. Orders are usually fast, and it’s an easy in-and-out when you’re on the go.

That said, the service is more of a 4/5—generally fine, but not always consistent depending on how busy it is. When the team is on point, everything runs smoothly; other times it can feel a little rushed.

Overall, it’s still a dependable local Dunkin’ for your routine coffee run, just with occasional off moments in customer service.“

“I just want to praise this location! I hate to admit publicly that I am a regular Dunkin’ Donuts visitor, but I now only go to one location and it’s this location here off of Bethelview in Cumming Georgia. The customer service is better than anywhere I’ve ever been where management, and employees alike seem to genuinely care about their customers and make it a point to go over and above to provide quality customer service! I also wanna give a special shout out to one employee that seems to have been there for a long time and always makes it a point to come to the window just to say hello, Sabitra, thank you for all you do! In addition, the food is always hot, prepared, accurately, and it’s always given to me by somebody with a smile on their face! Thank you to the ownership and management of this location and I will be a customer here for a very long time!“

“This Dunkin’ location is the BEST! The food is always delicious, and the staff goes above and beyond to make customers feel special. We came in for my daughter’s birthday, and she got to pick a donut. He was absolutely hilarious — he sang Happy Birthday, cracked jokes, and made her day so memorable. You can tell they truly care about their customers. We love coming here and will definitely keep coming back!“

“Thank you to the Gentleman who was working the drive thru on yesterday evening around 5 PM. He was very kind and made sure I was completely satisfied with my order before I left.

Good customer service is greatly appreciated.“