Dunkin' Donuts in Kennesaw

“Great spot for that quick breakfast or in my car breakfast addition not offered at another restaurant.

Kid-friendliness: As child friendly as most places. What type of question is this.... ? People procreate and likely are right now. Better this be asked, are well behaved children seen as an issue my other patrons? I mean, this place is Dunkin Doughnuts, not some strip bar.“

“Always a pleasure to drop by. I do pickups here sometimes with my toddler, and one of the employees was nice enough to give her a small ice cream while we waited. DD employees have said they should hire her with all her happy energy! Very friendly employees. Good treats too.“

“This is my favorite Dunkan location. It’s located in the strip mall off Bell ferry next to a subway sandwich. The staff is always cheerful and efficient. This morning I was pleasantly surprised to be greeted at the drive-through by the new manager, Luiz. We had the best Conversation and it started my day in a great way. There’s nothing like great customer service to make you a return customer. This Dunkin’ Donuts gets it and you will too if you visit!“

“I love this Dunkin. The food and coffee are both great and they are fast in the drive through, but the reason I went out of my way to write a review is because of the girl that always works the drive through window. Her name is NJ and she is always so pleasant, kind and exceptional at her job. She deserves a pay raise, she’s the reason I choose Dunkin over Starbucks these days!“

“Best sesame seed bagels.

The actual place where we sit to eat. Is very outdated and not very comfortable, and it's not very inviting.
The food is good. I see why people just ordered through their drive-thru.“

“Sue is the best she needs a raise!!!I am a regular dunkin visitor between 2 locations and I can honestly say my interactions with the Jiles Rd. crew is the best every time and it literally just gets better each visit. The employees know me, and Sue goes out of her way every visit to make me smile.I met the new G.M Sarah today and again another great experience. it's not every day the g.m of a business comes amd introduces themselves to you. I can already see a positive shift in the moral of the team here. there's a reason I pass 2 other locations almost everyday to come here. “

“I don’t usually leave reviews, but I had to take the time to write one because of the amazing service I’ve received from Melissa at this Dunkin’ location. Every single visit, they stand out as someone who truly cares about the customer experience. In a world where most people just go through the motions at work, it’s refreshing to meet someone who consistently goes above and beyond.

From the moment I walk in, Melissa greets me with a smile and a positive attitude. Even if the store is busy or the line is long, they never lose their cool. Instead, they keep things moving quickly while still making each person feel noticed. That kind of balance—between speed and friendliness—is rare, and it makes all the difference in how the store feels.

What I appreciate the most is how they always get the details right. My order comes out perfect every single time, whether it’s a simple coffee or something a little more complicated. They double-check to make sure everything is correct, which shows that they take pride in what they do. It’s not just about handing out food and drinks—it’s about making sure customers leave happy.

Another thing that really stands out is how they handle stressful situations. I’ve seen Melissa manage big morning rushes, tricky orders, and even impatient customers with patience and professionalism. Instead of letting stress show, they keep a calm and upbeat energy that rubs off on the whole store. That makes waiting in line feel less frustrating and turns the store into a welcoming place.

Beyond just doing the job well, it’s the personal touch that makes Melissa special. They remember regulars, they crack jokes, they’ll ask how your day is going—it’s those little things that build a connection. I leave not only with my coffee and food but also with a better mood because of their kindness. It sounds simple, but it really matters.

Overall, Dunkin’ is lucky to have Melissa on their team. They represent everything good about customer service: friendly, efficient, dependable, and genuinely caring. If every worker had the same attitude, every visit would feel this enjoyable. I’ll definitely keep coming back to this location because of them, and I think they deserve recognition for the great job they do“