Panera Bread
$ • Cafe, Salad, SoupAbout Panera Bread
Customers' Favorites
Roasted Turkey & Avocado blt
Broccoli Cheddar Soup
Creamy Tomato Soup
Chicken Noodle Soup
French Baguette
Turkey Sandwich
Grilled Cheese
Bear Claw
Chips
Bakery
Panera Bread Reviews
342 ratings
Share your opinion about Panera Bread
Panera, you’ve got great food but you need to put your employees through a customer service class or don’t let rude people work with the customers!
It took about 15 minutes waiting in the drive thru line for my order. Ordered a iced Madagascar vanilla latte, was given a hot. The bagels always make up for any mishaps, customer service was ok. Could have apologized for the wait. Decided not to change my drink from hot to iced because I didn't want to wait any more.
Food is always good and staff is the most pleasant I've seen in food service.
Hours
| Monday | 6:30AM - 9PM |
| Tuesday | 6:30AM - 9PM |
| Wednesday | 6:30AM - 9PM |
| Thursday | 6:30AM - 9PM |
| Friday | 6:30AM - 9PM |
| Saturday | 7AM - 9PM |
| Sunday | 7AM - 9PM |
Panera Bread offers a pleasant dining experience, with friendly staff and a seamless ordering process through their app. The lemonades are well-received, and the staff generally follows ordering instructions. However, some customers have reported occasional long wait times at the drive-thru window, even when the restaurant is not busy. The restaurant also provides birthday rewards, allowing customers to enjoy treats like chocolate chip cookies.
The staff at Panera Bread strive to deliver exceptional customer service. One hardworking manager or team lead ensures that orders are delivered correctly, even going the extra mile to make sense of any issues. Nali, a team member, has been praised for her kind, patient, and professional approach, maintaining a positive attitude even when faced with a rude customer. Additionally, the staff have been commended for their attentiveness, going above and beyond to assist customers, particularly those with young children, by bringing food to the table and providing condiments.
Overall, Panera Bread aims to provide a quality dining experience with a focus on good customer service.