Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Salad, Chicken WingsAbout Zaxby's
Customers' Favorites
Zaxby's Reviews
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My co worker and I brought in 2 bus loads of people. The workers where very calm polite and handled all those orders like a champ👌🏾👍🏾💪🏾...This was about 2pm on a Saturday... They got us in and out on top of taking care of the drive thru...This shift is beasty!!!! Excellent Job....
42.00 for three people felt like that is to high.
I’m giving 5 stars due to the great, pleasant, and professional service provided by Alejandro at the front counter. He took my order around 11:45 AM on 3/23/26 and made the experience smooth and welcoming.
However, the individual working the drive-thru during that same time was very rude and unprofessional. Their attitude did not reflect good customer service and could definitely benefit from additional training.
Overall, Alejandro’s excellent service stood out...read full review
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 1AM |
| Saturday | 10AM - 1AM |
| Sunday | 10AM - 12AM |
Zaxby's Chicken Fingers & Buffalo Wings offers a generally positive dining experience with friendly and professional staff, including standout employees like Alejandro and Leah. Alejandro provided excellent service at the front counter, making the ordering process smooth and welcoming, which left a strong positive impression. Leah is praised for her welcoming, patient, and attentive attitude, ensuring every customer leaves satisfied and their orders are correct. The manager Leah is also recognized for her friendliness, professionalism, and dedication to making sure all aspects of the visit are handled well, maintaining a clean environment and a great atmosphere.
However, some issues were noted, especially during drive-thru service. One employee was perceived as rude and unprofessional, which contrasted with the overall positive service experience. Additionally, a customer experienced delays, incorrect drinks, missing items, and food quality issues such as tough chicken and burnt toasts, leading to dissatisfaction. Despite these setbacks, many customers appreciate the consistent freshness of the chicken, the use of Zax Rewards, and the overall friendly service when staff like Leah and Yexlin are involved.
Overall, Zaxby's is seen as a place with good food and caring staff, but occasional service inconsistencies and order errors highlight areas for improvement.