Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Salad, Chicken WingsAbout Zaxby's
Customers' Favorites
Zaxby's Reviews
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My co worker and I brought in 2 bus loads of people. The workers where very calm polite and handled all those orders like a champ👌🏾👍🏾💪🏾...This was about 2pm on a Saturday... They got us in and out on top of taking care of the drive thru...This shift is beasty!!!! Excellent Job....
This location is why I stopped eating Zaxby's a couple of years ago. But I have recently found the Delk Road one to be AMAZING! My new preferred location was busy so I thought I'd give this one a chance again. The service here is nice they just always seem so busy and it shows in the food quality. The food isn't as fresh, most fountain drinks are out, and they forget the coleslaw. I honestly just think they're understaffed like most places but the team keeps up with the traffic...read full review
The service here is amazing! The restaurant is beautiful, spotless, and always well maintained. Peyton and Fernanda are two of the most welcoming, friendly, and attentive servers. They made the experience even better with their kindness and excellent customer service. I’ll definitely be back!
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 1AM |
| Saturday | 10AM - 1AM |
| Sunday | 10AM - 12AM |
Zaxby's Chicken Fingers & Buffalo Wings offers a generally positive dining experience with friendly and professional staff, including standout employees like Alejandro and Leah. Alejandro provided excellent service at the front counter, making the ordering process smooth and welcoming, which left a strong positive impression. Leah is praised for her welcoming, patient, and attentive attitude, ensuring every customer leaves satisfied and their orders are correct. The manager Leah is also recognized for her friendliness, professionalism, and dedication to making sure all aspects of the visit are handled well, maintaining a clean environment and a great atmosphere.
However, some issues were noted, especially during drive-thru service. One employee was perceived as rude and unprofessional, which contrasted with the overall positive service experience. Additionally, a customer experienced delays, incorrect drinks, missing items, and food quality issues such as tough chicken and burnt toasts, leading to dissatisfaction. Despite these setbacks, many customers appreciate the consistent freshness of the chicken, the use of Zax Rewards, and the overall friendly service when staff like Leah and Yexlin are involved.
Overall, Zaxby's is seen as a place with good food and caring staff, but occasional service inconsistencies and order errors highlight areas for improvement.