Customers` Favorites
Customers` Favorites
“Looking for a home cooked meal? Look no further! Best Breakfast in town.“
Customers` Favorites
“This location once upon a time couldn’t keep a tenant. The fact that Donovan’s has been here for 15 years is a testament to the way they’ve treated us like family all these years. My goal in 2025 is to stop in my neighborhood pub more often and grab a pint (or 2) and some pub grub.“
Customers` Favorites
“Just got my first order ever and these potatoes SLAP! Best breakfast ever! Keep that ish up!!!“
Customers` Favorites
“Five Stars ⭐️⭐️⭐️⭐️⭐️ I ordered VB via Door Dash but DD messed up and delivered to someone elses house (insert eye roll) now some else gets to enjoy it tonight too lol. I got a refund and reordered because I live near VB and have seen it a few times and wanted to try it. The order arrived and I was not disappointed in the least bit! I got the house burger and loaded it with l,t,o,p and jalapeños with Xtra cheese with seasoned fries. I added a chocolate Concrete with Hershes syrup and Oreos.... Omg. Everything was delicious, the burger was messy but a great burger needs to be a bit messy. I can't respect it if it isn't. The fries were perfectly seasoned and tasty as hell. The Concrete was sooo amazing. Definitely hit the spot on the sweetness factor. So glad I got to try it but a bit irritated with Door Dash for making me reorder and waiting even longer cause I was HUNGRY!!! Thanks VB for a very fulfilling late lunch. Definitely will recommend and will be back for more. Besides, I saw there's hot dogs too!!!“
Customers` Favorites
“A positive customer experience is often shaped by small interactions that might seem insignificant at first but ultimately leave a lasting impression. One such interaction occurred when Nora M. from Canyons upsold me during lunch. While being encouraged to purchase additional menu items may initially sound like nothing more than a sales technique, the experience demonstrated how effective communication, product knowledge, and friendly customer service can benefit both the customer and the business. Rather than feeling pressured, I came away with a better meal and a greater appreciation for the role that excellent service plays in the restaurant industry.
Upselling is a common practice in restaurants and other customer service environments. The goal is simple: suggest additional items or upgraded options that complement what the customer has already chosen. When done poorly, upselling can feel intrusive or overly focused on making a larger sale. However, when done well, it feels natural and helpful. In my experience, Nora M. approached the interaction in a way that made the recommendation seem less like a sales pitch and more like genuine advice.
Instead of simply taking my order and moving on, Nora M. took the time to mention options that paired well with my meal. The recommendations were presented confidently but politely, allowing me to decide whether the additions sounded worthwhile. There was no pressure to spend more money, only information that helped me consider choices I might not have noticed otherwise. That approach created a more relaxed atmosphere and made the experience feel personalized.
One reason this interaction stood out was because it reflected strong product knowledge. Effective upselling requires more than memorizing a menu. It involves understanding how different items complement one another, recognizing popular combinations, and being able to explain why a customer might enjoy a particular addition. Customers often appreciate recommendations when they come from someone who appears knowledgeable and genuinely interested in helping them make a satisfying choice.
Customer service is built on communication, and communication goes beyond simply exchanging information. Tone of voice, body language, attentiveness, and friendliness all contribute to how customers perceive an interaction. A welcoming attitude can transform what might otherwise feel like a routine transaction into a memorable experience. Nora M.'s approach suggested confidence without being overbearing, making it easier to trust the recommendation that was offered.
Another important aspect of effective upselling is understanding customer psychology. Many customers enter a restaurant with a basic idea of what they want, but they are also open to suggestions if those suggestions clearly add value. Whether it is recommending a drink that complements the meal, offering a side dish that enhances the overall experience, or suggesting a dessert that has become a customer favorite, successful recommendations are rooted in improving the customer's experience rather than simply increasing the total bill.
.However, the most successful upselling occurs when trust exists between the employee and the customer. Trust is built through honesty, professionalism, and authenticity. If customers believe that recommendations are based solely on increasing sales, they may reject them. On the other hand, if they believe the employee sincerely wants them to have a better dining experience, they are much more likely to accept those suggestions. The interaction with Nora M. demonstrated how trust can be established through simple, respectful conversation.“
Customers` Favorites
“I had an outstanding experience at IHOP, and Rebecca truly made the difference. Her superb hospitality started the moment I opened the door; she greeted me immediately with a warm, welcoming energy that set the tone for the entire meal.
She is easily one of the most professional and genuine servers I’ve encountered. Her attentiveness throughout the meal was stellar—she managed the table with perfect timing, ensuring refills were prompt and every detail was correct. You can tell she’s very customer-focused and takes pride in what she does.
I was also impressed by the location’s overall commitment to service; the manager even followed up with me personally to ensure everything was perfect. Rebecca represents the gold standard of customer care, and her dedication makes this a standout IHOP location. If you visit, be sure to ask for Rebecca for exceptional service!“
Customers` Favorites
“The food is so good! The staff are so nice!“
Customers` Favorites
“We recommend. We enjoyed our server Jack and his recommendations such as the French Dip.“
Customers` Favorites
“Grilled chicken sandwich: inedible.
Butterburger: delicious.
Culvers Signature Sauce: tasty.
Cheese curds: of course, excellent.
Mashed potatoes: pretty good for fast food.
I ordered the family size curds and they didn't offer and sauce which I thought was odd....went up and asked after the fact.
Will probably be back to try other sandwiches.“
Customers` Favorites
“The new mushroom swiss king was awesome. Id recommend. It to all my daughter loved the play place“
Customers` Favorites
“Love this pizza place 😊 Just moved back into the area and are excited that we're within the delivery area again! if you're looking for great pizza and great service, you've landed at the right spot! Highly recommend Grand Slam Pizza!“
Customers` Favorites
“We had veggie sandwiches it was great.!
Fries were quiet a lot off-course we went for large but it was double the large portion
😋
Good and friendly service.!
Worth a try.! Have heard and seen their hamburgers are nice but haven’t tried them yet.!
May be next time.!“
Customers` Favorites
“Shout-out to this McDonalds who briefly shut down the women’s restroom so my daughter on the Autism spectrum could go in there all by herself. Greatly appreciated! 🙌🙌🙌“
Customers` Favorites
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“This place is AWESOME!!! The fish fry was the best. You will not be let down“