Panera Bread
$ • Cafe, Salad, Soup
Hours:
2625 Towne Lake Pkwy, Woodstock
(678) 813-4809
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I'm posting this for my mom and her best friend who recently had a terrible experience. yesterday, Wednesday, April 1st, 2026 between 1:00 and 1:30 p.m.
Review: Disheartening Experience at Panera Bread (Towne Lake)
We have been a loyal Panera Bread customer for many years and have always enjoyed the quality of their food, but my recent visit to the Woodstock location off Towne Lake was nothing short of appalling. As two senior women in our 80s, we expected a simple,...read full review
Food is always good from this location. My one issue is that their delivery service through their app is incredibly flawed. My order today was missing the coffee I had ordered. I called to get a refund or re-delivery and was told that I would have to go into the location, identify myself and they would give me my coffee, but they couldn't do a refund, and didn't offer a re-delivery. This was from a Manager and she was very kind and professional and seemed genuinely sorry for...read full review
Food is always good from this location. My one issue is that their delivery service through their app is incredibly flawed. My order today was missing the coffee I had ordered. I called to get a refund or re-delivery and was told that I would have to go into the location, identify myself and they would give me my coffee, but they couldn't do a refund, and didn't offer a re-delivery. This was from a Manager and she was very kind and professional and seemed genuinely sorry for...read full review
Menu
Hours
| Monday | 6:30AM - 9PM |
| Tuesday | 6:30AM - 9PM |
| Wednesday | 6:30AM - 9PM |
| Thursday | 6:30AM - 9PM |
| Friday | 6:30AM - 9PM |
| Saturday | 7AM - 9PM |
| Sunday | 7AM - 9PM |
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Panera Bread is a popular restaurant known for its delicious food and excellent customer service. The restaurant has gained a loyal customer base due to its attentive management, who create a positive atmosphere for both employees and customers. The menu offers a variety of options, including bowls, sandwiches, and salads. The broccoli and teriyaki chicken bowls, as well as the chicken with bacon and mozzarella cheese sandwich, are particularly popular. Prices are reasonable, and the restaurant is also kid-friendly, with staff providing a welcoming environment for families with young children.
The staff at Panera Bread are consistently praised for their friendly and personalized service. Customers have noted that the staff are often able to anticipate their orders, creating a seamless and efficient experience. The exceptional customer service from employees like Ms. Bri and Ms. Cassandra has been highlighted by satisfied customers.
While the food and service are generally excellent, some customers have noted that the portion sizes for sandwiches could be improved, and that the restaurant's breakfast hours could be more flexible. Overall, Panera Bread remains a great place to enjoy a meal with family or friends.