“First time visiting this location and had a really positive experience. I ordered the the #1 as an unwich and told them I didn't want the shredded lettuce since the sandwich is wrapped in lettuce to begin with. Me and my husband's food was made promptly and made with care. Before I could even grab my sandwich from the bag one of the employees told me that their coworker accidental added the shredded lettuce to the sandwich and that they are remaking the sandwich. I am impressed that they caught that mistake before I even knew about it. I appreciate the attentiveness of Nick and Tyler.
I will definitely be coming back again!!“
“⭐⭐⭐⭐⭐
I cannot say enough great things about Andrew, the manager at Jimmy John’s on Orchard Road in Aurora, Illinois. He went completely above and beyond in a way you just don’t see anymore.
After our Uber Eats order didn’t make it to us (as usual, drivers struggle to find our house), Andrew took it upon himself to personally make a fresh sandwich and drive it from Aurora to North Aurora—in the pouring rain—just to make sure we got what we ordered. That level of care, responsibility, and dedication is truly incredible.
Not only is he an outstanding manager, but he’s also a genuinely great human being. He handled everything without hesitation, without complaints, and with a great attitude the entire time.
People like Andrew are rare, and Jimmy John’s is lucky to have him. Huge respect and appreciation for everything he does!“
“Previous review Dimitra I went to Jimmy John’s store to buy a sandwich and I seen a couple getting mad about a refund and a sandwich the lady only asked for a sandwich not a combo and mostly you need to ask if you want your sandwich as a combo and they where complaining for a $2 tip we all know tips are not refundable she gave the option to tip it’s not their fault,every store knows that, for people who eats Jimmy John’s always ask for a combo(optional) and the workers handled the situation great service it’s just the grumpy customers leaving a bad review. All lies from this guy“
“I was visiting the Aurora University campus and decided to grab a sandwich for lunch. An employee by the name of Landon took special care to not cross-contaminate my food when I requested clean gloves as I am a vegetarian. I am often met by eye-rolling or a sigh but at this Jimmy John’s, I was met with an of course! As he added that his boyfriend is vegan and he completely understands. I will be coming back to this specific location whenever I am back in Illinois. The store and restroom was also very clean. Great job guys for having a great staff.“