Taco Bell in Chicago

“The food is always a top tier Taco Bell, but they sometimes mess up my order. However, the guy that works the night shift often with glasses (his voice might also be the drive thru automated message) is maybe the nicest and best customer service guy you could have. You should promote him to manager or give him a raise because he’s the only reason I like this one.“

“The food was amazing Briana was very helpful and nice kind hearted I had a hard time getting my order together and she helped so much I would highly recommend anyone to come here she goes a little to hard for y’all company give her a raise“

“Second time getting Taco Bell from here :)
3:50ish pm 11/19/25 DID NOT DISAPPOINT! To whoever keeps this place cleaned up and the food clean & fresh thank you! To who took my order thank you 🙏🏼
I’m not scared to come here to get a warm quick non guilty meal. I went to one where I was disappointed.
But here Chips yum and The lux box my fav what a great deal!(btw I add Doritos shell Instead of regular).“

“I want to give a shout out to the day shift manager Tomas. He always has a smile on his face which brings me joy. Great customer service and always good energy. Recently I heard someone complained about him smiling too much. Well, I'm here to say that his smile is everything and has made bad days turn into good days. Keep being you Tomas, the real/ appreciative customers absolutely adore you!!“

“They went above and beyond, everything was so good, thank you guys, it is an order I placed on January 6th 2026. The best branch. The quality, speed and everything is so good. Appreciate your hard work guys. Thank you.
It was a morning order 8 am.

Please let them know they're doing a great job!“

“Its been 20 minutes exactly, when I placed my order. I ordered at 10:02, its currently 10:22

Update: Food was ready, Miscommunication, the girl who is making the food is on Point ! Shout out to her, everything is hot and fresh surprising after 20 min of waiting- Og put 1 star, but hey they surprised me in the end! Regardless, lets make sure we are communicating 👍“

“Very calm place, it’s usually quiet and chill to eat there unless you come when the kids at the school next door are out then it turns loud and obnoxious but that’s only on weekdays at around 3:40. The food there is actually good and I like how they are very quick. The only issue is if you don’t have a card and wanna pay cash you gotta awkwardly stand and wait. Pretty chill for a taco bell, didn’t disappoint.“

“Just had an absolute 10/10 tbell experience from this establishment. Every station must have been ripping because it was hot, fast and delicious. Even had a new menu item (street taco chalupa) and it rocked. Even the chips and cheese were neat and perfectly portion. Nice work team, you nailed it“

“The sweetest and kindest staff!! It was post 2am and my friend’s phone died. The workers all tried their best to help as he was new to the city- they found him a makeshift charger and helped him find the quickest route. Also, consistently great quality and care <3 my late night heroes“

“I love this Taco Bell. I always go through the drive through or go inside. The tacos meat is always fresh, lettuce, tomatoes good. The service is do friendly and they're nice to kids. Whoever is doing the hiring lately, congrats and thank you. I never got attitude from anyone, just kindness and assistance. Very professional staff, please keep up the good work so I can keep coming!“

“I went thru the drive thru experience was more than pleasant (CHARLENE) helped me out i hope I got her name correct Because she was a great customer service she was kind she was timely and more than respectful so I hope she gets her credit. She deserves definitely management material. Thanks and once again I will be back. You guys are awesome.“

“Every time i come to this location edwin is very friendly and very possitive, our food doesnt look like it was just tossed together. Super friendly and polite, employes like him dont come along very often, give this young man a raise. Loaction is also very clean when ever its his shift.“

“They took forever when my sister and I was in the drive thru, it seemed like it was only one person was in the drive through every person that drove up had to wait a few minutes until we could order, the person rushed us and kept saying “is that it…anything else” constantly. And it threw me off I kept forgetting what she specifically asked for and kept having to say oh and this and he got irritated.“

“I wanted to make a quick order. I was the only one there. I was told to go to the kiosk. Which was very inconvenient as I was hungry and as you know the brain doesn't function as well when you're hungry. And my brain was in fast mode since I was in a fast food establishment. So I was forced to slow down and use my mobile app to order instead. It was difficult but I'm still grateful I was able to humble myself and make it through“

“Really like coming here before I shop @ the nearby Aldi, it typically keeps me from buying too many groceries. (Don't shop hungry, folks!) The touch screens here are typically cleaner than most you come by, the staff has always been friendly towards me and often when I'm setting up my table, (sauces, napkins, etc.,) if they're not busy when I come back with my order they've already cleaned the table. Annoying, but I appreciate how on the ball they are. Portions seem to have been getting a bit skimpier as of late, but food still tasty, hot and fast.“

“Taco Bell is amazing. I appreciate the staffs and managers kindness to me even though I have autism and their food is amazing and really good. Manger Matty and Cece is very nice. The restaurant is in good condition. Amazing tacos and cream soda freeze. Must come back. 10/10.“

“I eat a lot of Taco Bell. . . Let’s start with that. Today I decided to grab lunch here, first time at this location. Although admittedly the drive through line took a little longer than normal, the quality of the food I got from here, in Taco Bell standards, the best I’ve ever had. All the food had great portions. The temp was perfect. Specifically the Cinnabon delights I got. Normally, Taco Bell has old nasty ones. These were fresh and phenomenal. Just a great experience all around.“

“I really enjoy coming to this Taco Bell because the customer service is on point. I normally go between the hours of 10p& 12:30a. The guy that normally takes my order is Pierre. (Sorry if I spelt it wrong) but he’s very nice, very enthusiastic, and normally when I order, I always mess up someone’s order or say it wrong and he’ll correct me in a good manner and it just feels welcoming. I appreciate people who go above and beyond to make a customer happy, even if it’s at night it’s appreciated that he can still make someone’s day. Bravò“

“Recently moved to Chicago, longtime Taco Bell fan. This is the nicest location I’ve been to in terms of staff friendliness, curb appeal, cleanliness, and efficiency. The staff evening of 3/27 seemed to get along well with each other were pleasant to customers and the food was great and fresh.

Tried the new confetti cake freeze, it was FIRE I hope they keep it around. Now for the new dessert empanadas… they’re a flop (a worse McDonald’s apple pie), but all the other new value items I tried were great!

Sat down to eat here and had a great meal. Would def come back to this location!“

“The Crunchy tacos were crunchy (how they should be), filled with meat (not cheap on their meat filling {not over filled either). The guy working the front register, also cooking, running the orders out to the cars, cleaning the done in area, also the soda machine, went above and beyond.... WHAT A SUPERHERO! This boy deserves a raise, thank you for your service. (You know who you are, we 2 second chatted about my nephew and his kfc experience). 👋👍“

“Katrell and Sherry made our Mountain Dew Baja Blast alcohol freezes so good! They were very attentive, friendly, and made our first visit a great experience. Definitely ask for them if you come here. We had an amazing time and will definitely be back again!“

“My favorite Taco bell location. The staff has always taken great care of me and have been so friendly. Food is exactly how I expect it to be and taste great, been to other locations like the loyola location and the food just doesn't taste as good. I see how chaotic it gets in there but they've always handled it gracefully in those moments.“

“This time I didn’t have the munchies, I was just thinking, Taco Bell is literally a block away, why not place an order on their app and go pick it up with my dog? That’s exactly what I did. I hadn’t had Taco Bell in a while, so I went with a Spicy Potato Soft Taco and a Beef 5 Layer Burrito.

When I got there, my order was still being made, but the employees immediately greeted me and let me know it would be ready shortly. The lady making my food was super sweet and friendly. She was prepping my order along with others, but still took the time to be welcoming and engaging. Even though it’s just fast food, it’s nice when staff actually make you feel good about the experience.

The restaurant wasn’t busy, the food was fresh, and everything was exactly what I expected. I grabbed my order, my dog in tow, and it was just a chill, easy little outing. Quick service, friendly staff, and simple, tasty food made it a solid stop.

I’ll definitely come back next time I want something fast and convenient. Nothing fancy, but sometimes that’s exactly what makes it perfect.“

“Tbh, everybody complaining they order take too long, it’s bc you place an order on the IN STORE KIOSK AT 1:30 on a weekend and expect everyone to cater to you?? This store has ALWAYS given what i wan and more, everyone complaining about time came in in last hour of close on weekend, which is completely the customers fault!“

“Came here on new years morning and the drive-through was absolutely packed with the line going out into the street. Lot of undesirable people cutting into the line from the popeyes side and doubling up in their cars. Was in line for far longer then the food was worth but I respect the fact that the food was warm, the employees were friendly considering the circumstances, and were under a lot of pressure. Thanks guys“

“some of these reviews are surprising — it’s a fast food place; you’re not going to get the same level quality and service as a real restaurant. review accordingly.
with that in mind, i came on a sunday afternoon and what i will say is it was understaffed. there was one gal who was trying to take orders and do food as well. she was very nice, especially considering the kind of pressure she was facing on her own. the management of this place should have more people hired - surprising considering it’s a new location. (at least it says grand opening out front)

i will say that if you’re driving south down western, turning into the parking lot is actually pretty stressful because you have to hold up traffic. if you’re driving north, however, you can pop right in.“

“We couldn't be more complimentary of this Taco Bell location, their team, and especially their manager, Frances. Frances helped us with a huge order for our post-wedding reception after party. She was so accommodating early in the week, put a staffing plan in place, and it couldn't have been more perfect.

Even though it was a Saturday night, likely their busiest time, she made it so simple for a 10 second pickup with everything prepared perfectly in bags, ready to go.

So impressive and we can't thank her and her team enough. We will be back and always fans! Thank you, Frances! Great work and thanks again for making our weekend so fun. See you soon.“

“The staff at this location is hardworking, hospitable, and so kind and accommodating. Amazing service, food was on point, and I comfortably sat inside to eat my food. It is very clean and the vibes were immaculate. I really appreciate how welcomed and taken care of they made me feel.“

“please pay your workers more. its really telling of poor management and bad conditions when service workers hate their jobs, working in an area they probably can’t even afford to live in. give them benefits too because they deserve quality of life thanks“

“recently went here; it was 04/25/2026 around 08:40 a.m... so, first off I went to get coffee so, I wanted to order it on the self order machine the coffee was not placed as an order individually and single it was in a picture with a meal; that’s it! so, then I’m still looking for coffee in the self check out and self order machine and I didn’t see the coffee by itself for me to order.. then the burrito I ordered it looked bitten; I had to tear a piece off of the burrito so I won’t eat from that part of the burrito.. then the hash brown that I had got was very hard; I had to tear most of the hash brown hard part from the hash brown. I couldn’t even eat my whole full hash brown and without picking at it at that. Also, the beverage machine only being outside for customers and not having another one for the employees in the employee area is somewhat disturbing for me and maybe for other customers too. Also, I be trying to leave from the other door and they only have one door open; every time!!!!!“

“I was at Taco Bell very early in the morning of Saturday, January 4, 2025 and there was a group of gentlemen working. I am writing this review because they were the kindest most hard-working young men that I’ve ever encountered at a fast food restaurant. I asked them how New Year’s Eve was and I know that they were so busy and they still had such remarkable And poignant things to say about their experience working so late on New Year’s Eve. They expressed it was hard, but they worked through it. I would be remiss to not express their kindness, maturity, and dedication to being such wonderful employees of Taco Bell. Working in fast food is not easy and patient people are hard to find. Tonight is something I will never forget“

“Chicago has Pilsen. It has La Villita. Walking into a Taco Bell here requires accepting that authenticity was never the point.
On those terms, the Elston location delivers. The Crunchwrap Supreme is genuinely well engineered, the Chalupa is reliable, and the Baja Blast is non-negotiable.
Drive-through moves at a reasonable pace and the order accuracy is better than most locations in the city. Not a low bar, but they clear it.
Prices have crept up closer to twelve dollars a combo, which is taco-from-18th-Street money.“

“Listen. I've never been to this taco bell as a sober person. But they have the patience and tolerance of a saint. Is it a long wait sometimes? Yeah. Do the doordashers get their order before you? Absolutely. But their staff works hardThey're going to listen and try to get your order to the right person. Working with drunk people and doordashers is literally the worst and they do it as well as possible. Their staff is the backbone of the franchise and I respect their work.“

“Honestly? It has REALLY improved aince i last dined in there. The manager and staff are really nice, wven when they are dealing with iigh traffic and rude customers. The food is good, too. Sure. It's a fast food joint, but you would be surprised how much better certain locations are than others. This is one of those locations. The food DOES TASTE BETTER here than the other locations (like 79th and Stony Island, for example....gross), and the service has gotten friendlier. Give them a shot.“

“They've always gotten my admittedly complicated orders correct and are always pleasant. However, I tried to redeem a gift card at this location and found they do not have a scanner. Also, they do not pick up the phone.

Vegetarian options: Can get beans in place of any meat“

“I accidentally ordered food here right after Lollapalooza let out. I thought it was going to be a disaster, but I couldn’t have been more wrong. Not only did the crew prepare my order well before the estimated time, they were handling the craziness extremely well. The gentleman calling out names and distributing order was extremely patient and kind for someone in that situation. I’ve seen people go crazy dealing with much less. The kitchen crew was efficiently cranking out orders nonstop. I am so impressed with their performance tonight. Good job guys!“

“These people don’t get paid enough to deal with what they do - it’s a miracle these places stay staffed.
Despite non stop orders revolving in, impatient and rude customers/ delivery drivers bugging them and hovering over them, they still remained perfectly calm and kind. Didn’t catch the names but the two working the evening of April 5th did a great job handling things.“